About the Role

The Learning & Development (L&D) Coordinator/Specialist plays a vital role in supporting the design, coordination, and implementation of all learning and capability development initiatives within the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi).

This position ensures the effective delivery of learning programs, data accuracy, and evidence-based reporting to drive employee development and align with DCT’s strategic priorities.

Key Responsibilities

Learning Operations & Program Coordination

• Coordinate end-to-end administration and logistics for learning programs, workshops, and leadership initiatives.
• Liaise with internal teams, training providers, and vendors to ensure smooth delivery of programs.
• Manage nominations, invitations, attendance, and feedback in line with L&D standards.
• Maintain the DCT Learning Calendar aligned with workforce development needs.
• Support onboarding and induction programs to ensure a consistent learner experience.

Training Needs Analysis (TNA)

• Support the annual Learning Needs Analysis (LNA/TNA) process to align with DCT’s strategic goals.
• Collect and consolidate data from departments through surveys, interviews, and performance feedback.
• Analyze data to identify organizational and individual skill gaps.
• Develop dashboards, heat maps, and analytical insights for leadership review.
• Prepare comprehensive TNA reports and maintain the Learning Needs Repository.

Data Management, Analysis & Reporting

• Maintain accurate and comprehensive L&D databases and dashboards.
• Generate analytical reports on participation, satisfaction, and ROI indicators.
• Evaluate training effectiveness using frameworks such as Kirkpatrick’s Four Levels.
• Prepare monthly and quarterly dashboards for strategic decision-making.

Learning Systems Administration

• Administer and maintain L&D systems (e.g., SuccessFactors, Workvivo, or internal LMS).
• Upload courses, track attendance, and ensure data integrity and compliance.
• Support audit readiness through accurate system reporting.

Stakeholder & Vendor Management

• Serve as the primary contact for internal and external stakeholders on L&D matters.
• Coordinate with departments and line managers on training nominations and evaluations.
• Manage vendor relationships and ensure adherence to procurement and quality standards.

Budget & Procurement Support

• Support the preparation and monitoring of the annual L&D budget.
• Track financial commitments, training costs, and vendor payments.
• Coordinate with Finance and Procurement for timely processing of PRs, POs, and invoices.

Technical Expertise – Excel & Data Analytics

This role requires advanced Excel and analytics capabilities to manage and visualize L&D data effectively:

• Develop interactive dashboards and automated trackers (PivotTables, Power Query, charts).
• Apply advanced formulas (INDEX-MATCH, XLOOKUP, SUMIFS, COUNTIFS, IFERROR, etc.) for data automation.
• Create TNA heat maps, training impact reports, and KPI dashboards.
• Integrate Excel outputs with PowerPoint or Power BI for executive presentations.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• 3–6 years of progressive experience in Learning & Development, Training Coordination, or HR Operations.
• Proven experience managing TNA processes and data-driven learning initiatives.
• Advanced proficiency in Microsoft Excel and data analytics; skilled in MS Office and LMS platforms.
• Strong organizational, communication, and stakeholder management skills.
• Excellent command of English; Arabic proficiency is an advantage.

Key Deliverables

• Annual Learning Needs Analysis Report with actionable insights.
• Updated Training Calendar and program schedules.
• Monthly L&D Dashboard summarizing participation and satisfaction metrics.
• Maintained L&D Database with full data integrity.
• Accurate and timely coordination of all programs and vendor activities.
• Completion and handover reports for all delivered programs.

Why Join DCT Abu Dhabi

At DCT Abu Dhabi, you will play a pivotal role in nurturing talent and building organizational capability within one of the UAE’s leading government entities dedicated to preserving and promoting culture, heritage, and tourism.

If you are a detail-oriented L&D professional with strong analytical and coordination skills, we invite you to apply and contribute to DCT’s vision for a learning-driven organization.