Support Engineer with Oracle SQL, C# and .Net

✨✨Important: Please apply with your CV in English.✨✨

Responsibilities:

• • Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. . Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.
• • Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work-arounds Works with team members, delivery centers, and other the company organizations to resolve unusually complex or cross-technology incidents
• • Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer.
• • Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.
• • Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process.
• • Solution Design: Understands the company solutions set and applies these solutions to meet customer needs within area of responsibility.
• • Quality: Provide continual improvement recommendations/direction setting and advice within work team.
• • Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.
• • Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.
• • Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
• • Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
• • Mentor less-experienced team members on specific areas within their technical authority.
• • Capacity and Performance: Analyzes service performance data involving response time, output, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
• Business Continuity Responsible for executing recovery actions

Mandatory Skills Description:

• • Typically, +2 years of relevant experience.
• • Oracle SQL Dev experience
• • C#
• • .Net code debug
• • Understanding of applications technology in direct responsibility.
• • ITIL Foundation
• • App troubleshooting
• • Batch/bash scripts developing (for both .bat & sh)
• • General understanding of related technologies.
• • Customer Service/Vendor Management.
• • Bachelor's degree in software development, IT Service Management Business, or related field or equivalent work experience.

Nice-to-Have Skills Description:

• • General understanding of integrations and integration tools like web Methods/Boomi or others.

Languages:

• English: B1 Intermediate