Planning and Performance Specialist

Are you detail-oriented, analytical, and passionate about optimizing workforce planning? Do you thrive in dynamic environments and enjoy improving processes for operational excellence? Join our team as a Planning and Performance Specialist and play a key role in ensuring efficient staffing and resource allocation for HAP Airport Operations

About The Role

As a Planning and Performance Specialist, your primary responsibility will be long-term shift planning and workforce scheduling within the airport operations division. You will collaborate closely with unit managers and internal stakeholders to ensure optimal staffing levels, compliance with collective agreements, and continuous improvement of scheduling practices. Additionally, you will oversee processes and contribute to operational enhancements across the division.

This role is ideal for someone who is proactive, structured, and enjoys solving complex planning challenges in a fast-paced environment.

Key Responsibilities

• Communicate daily with managers of airport operations units.
• Plan and optimize long-term shifts for airport operations staff.
• Continuously improve employee scheduling practices in line with collective agreements.
• Collaborate with internal stakeholders to ensure smooth operations.
• Drive operational improvements related to resource planning and turnaround efficiency.
• Ensure responsible use of company resources and compliance with aviation safety regulations.
• Attend mandatory and additional training courses provided by the company.
• Optimize shift planning using My Time Plan and develop solutions for system limitations.
  
  

What We’re Looking For

• Experience in workforce planning, scheduling, or similar operational roles.
• Strong analytical skills with the ability to identify patterns and improve processes.
• Familiarity with data analysis and optimization techniques.
• Excellent communication and collaboration skills.
• Detail-oriented with a structured approach to planning and problem-solving.
• Tech-savvy and able to work with scheduling systems (experience with My Time Plan is a plus).
• Ability to adapt to evolving operational needs and maintain composure under pressure.
• Experience working under structured quality and safety management systems is an advantage.
  
  

Why Join Us?

At HAP Airport Operations, we are committed to delivering exceptional service and operational efficiency. As a self-handling airline in Iceland, we manage large production units, including catering, ground handling, and passenger services. This is your opportunity to contribute to a critical function, optimize processes, and make a lasting impact on the airport operations division.

What We Offer

• A collaborative and motivated team that supports your success and growth.
• A responsible, challenging role with room for innovation and learning.
• Opportunities for professional development through courses, seminars, and conferences.
• Flexible health benefits with Confido or Stebby.
• 100% paid sick leave for the first three days.
• Prime office location in Ülemiste City.
  
  

Icelandair is a lively workplace with operations in Iceland, Europe, and North America. We are one of Iceland's largest and most diverse companies and work in an international, ever-changing environment where equality is valued. We fly to multiple cities in Europe, the United States, and Canada, as well as destinations within Iceland and in Greenland.

If this sounds like the opportunity you’re looking for, we’d love to hear from you!

Please send us your application with your CV and take the next step in your career with Icelandair.