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Responsibilities
1. Ensure all data entered into the database system is accurate, complete, and up to date.
2. Regularly update customer information and maintain data integrity.
3. Contact customers and companies as required for follow-ups and verification.
4. Update the DMS and project tracking sheet on a daily basis.
5. Create, update, and monitor all data through Kerridge (CRM), LMS, LMT, and other related systems.
6. Monitor and respond to customer inquiries received through various channels (website, social media, landline, etc.).
7. Track and review daily customer satisfaction surveys to ensure high service quality.
8. Prepare and share a daily Digital Leads Report.
9. Maintain a detailed record of press communication activities.
10. Prepare and submit a Monthly Digital Monitoring Report.
11. Attend to customer interactions (inbound and outbound), addressing inquiries, issues, and complaints promptly.
12. Ensure all complaints are properly logged in the system, followed up on, and customers are updated until resolution- maintaining a high level of customer satisfaction.
13. Guide and educate customers on the appropriate service channels to enhance convenience and efficiency.
14. Handle an average of 100 customer calls per day.
Key Skills
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