We are an international pharmaceutical leader company seeking a highly skilled and proactive professional responsible for the comprehensive support, maintenance, and administration of all business applications and IT systems, encompassing both on-premise and cloud environments. This role demands multi-level technical support, ensuring optimal system and network performance, robust security, and strict compliance with corporate guidelines. The candidate will also play a key role in IT projects and the adoption of new technologies.

Key Responsibilities:

IT Support (Levels 1, 2, and 3):

• Efficiently handle user requests and incidents, utilizing platforms like GLPI, and ensuring meticulous documentation of all interventions.
• Maintain effective communication with external partners to facilitate rapid problem resolution.
• Manage user IT equipment, including laptops and peripherals, and oversee the integration and on/offboarding processes for employees.

System Administration:

• Install, configure, monitor, and maintain both physical and virtualized computer systems.
• Ensure the continuous maintenance and administration of all IT systems (local and cloud) to meet stringent performance, security, and compliance standards.
• Manage Microsoft M365 cloud services, including SharePoint, Teams and OneDrive.
• Administer and support VOIP solutions
• Diagnose and resolve hardware failures effectively.
• Automate recurring IT tasks through the creation and maintenance of scripts.
• Actively participate in business continuity and disaster recovery planning, ensuring robust data protection and the effective application of recovery plans.
• Manage server shutdowns and service restorations in strict adherence to documented procedures.
• Assist with patch management of servers and applications.
• Coordinate the management of services provided by external vendors, such as telephony and printing solutions.

Network Administration:

• Guarantee the reliability, performance and continuous availability of the network.
• Swiftly and efficiently resolve all network-related issues.

IT Security:

• Implement comprehensive security measures, including access management, firewall configurations, and security patches, alongside proactive monitoring of systems and networks.
• Ensure all IT security systems are correctly configured and consistently up to date.
• Manage access rights and permissions across diverse systems to safeguard data security.
• Promote and enhance security awareness among employees.
• Assist the IT manager in implementing new guidelines and instructions for GDPR and NIS2 compliance.

Business Applications:

• Develop both general and in-depth knowledge of all business applications utilized and managed by the IT department.

Documentation & Asset Management:

• Maintain an accurate and up-to-date inventory of all ICT assets.
• Create and maintain comprehensive technical documentation for systems, applications, network, and support incidents.

Technological Watch and Project Management:

• Proactively monitor emerging technologies to identify and implement innovative solutions for organizational benefit.
• Support and participate in global IT deployment initiatives.

Required Skills and Qualifications:

Experience:

• A minimum of 5 years of relevant professional experience in a support engineering role or in systems administration.

Education:

• Bachelor’s degree in Information Technology or equivalent education and/or training in systems and network administration.

Technical Proficiency:

• Knowledge of virtualized environments (VMWare and Azure).
• Familiarity with IaaS, SaaS, and PaaS solutions.
• Expertise with the Microsoft M365 suite.
• Ability to automate tasks efficiently using scripting.
• Experience with the GLPI platform for incident management is an advantage.

Soft Skills:

• Exceptional problem-solving capabilities.
• Highly customer-friendly, communicative, and patient behavior.
• Strong sense of initiative and a genuine passion for IT.
• Ability to perform effectively under pressure and a collaborative team player.

Language:

• Bilingual capability in French and English (FR/EN) is mandatory.