IT Project Manager Service Delivery

Location: Hybrid

Contract Length: Initial 12-month contract

Start Date: Immediate / within the next 2 weeks

IR35 Status: Outside IR35 (initial assessment)

Overview

We are seeking an experienced Project Manager – Service Delivery to lead the successful transition of services into the receiving organisation and ensure operational readiness across all service introductions and initiatives. This interim role plays a critical part in ensuring smooth service transition, robust governance, and effective management of key TSAs.

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Reporting to the DTMO Programme Director and working closely with the Design Authority, the Project Manager will act as both TSA Service Owner and Functional Delivery Lead; while also overseeing TSA SLA performance and managing the relationship with Digital Hub IT teams currently operating under the Group IT function.

This is a high-visibility, hands-on delivery role ideal for someone with deep experience in service transition, operational readiness, and complex IT change environments.

Key Responsibilities

Service Transition & Operational Readiness

• Lead end-to-end Service Transition activities for all incoming services and initiatives.
• Own and manage the Operational Readiness Review (ORR) stage gate, ensuring readiness criteria and governance are met.
• Develop and maintain transition plans, readiness criteria, and service acceptance documentation.
• Ensure alignment with business, technology, and operational stakeholders throughout the transition lifecycle.

TSA Ownership & Delivery Management

• Act as TSA Service Owner and Functional Delivery Lead, providing oversight of all related delivery activity.
• Manage and monitor all TSA Service Level Agreements (SLAs), ensuring performance, compliance, and timely issue resolution.
• Serve as the primary interface between the receiving organisation, Group IT, and service partners for TSA-related delivery.

Governance, Risk & Stakeholder Management

• Operate under the management of the DTMO Programme Director as a workstream lead.
• Collaborate with the Design Authority to ensure design decisions support operational and transition objectives.
• Identify and manage risks, issues, and dependencies relating to service transition and TSA delivery.
• Produce clear governance documentation, status reports, and leadership updates.

Operational & Cross-Functional Coordination

• Coordinate with Digital Hub IT teams to ensure alignment on design, transition plans, and operational interfaces.
• Ensure operational teams are prepared, trained, and appropriately supported through go-live.
• Oversee documentation handover, knowledge transfer, and service readiness for BAU ownership.

Required Experience & Skills

• Proven experience in Service Delivery, Service Transition, Operational Readiness, or IT programme/project roles.
• Strong working knowledge of Transitional Service Agreements (TSAs) and SLA management.
• Demonstrable stakeholder management and communication skills across technical and non-technical teams.
• Experience operating within complex programme structures with multiple workstreams and governance layers.
• Ability to work at pace with an immediate start requirement.
• Experience working on carve-out programmes is highly desirable.