At Tosca, we are passionate about creating smarter and more sustainable supply chains. As a global leader in reusable packaging solutions, we empower our customers to reduce waste, optimize costs and unlock efficiency.

We’re looking for a passionate Service Desk Engineer to join us at our European HQ in Schelle (Belgium). If you’re ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you!

What you will do

• You investigate user problems, identify their source, determine possible solutions, and test and implement those solutions.
• You troubleshoot applications to identify and correct malfunctions and other operational difficulties.
• You provide support and install equipment, including PCs/laptops, printers, and Teams phones, as well as Service Center technology support.
• You manage and support system infrastructure across multiple client systems, leveraging available tools and resources.
• You develop, write, and maintain end-user documentation.
• You maintain confidentiality regarding information processed, stored, or accessed by end-users on the network.
• You provide after-hours support when required.
• You deliver Tier 1 Service Center Support and monitor existing scanning applications and data integration processes between various applications, machines, and tools, working closely with engineering and other resources.
• You apply basic networking and troubleshooting skills, including Client PC connectivity (Ethernet, TCP/IP, DNS, and VPN)

What we are looking for

• You have an associate’s or bachelor’s degree in a technical discipline with 1 - 2 years working in a technical operating capacity (preferred) or 2 - 3 years of working experience in technical capacity.
• You have experience troubleshooting Microsoft Windows 10 and 11 workstations.
• You are familiar with Windows Server 2012–2020.
• You can manage Active Directory, Azure, Intune, Exchange, and Office 365 Administration.
• You know your way around PC hardware, server hardware, printers, scanners, computer peripherals, and mobile devices (iOS, Android).
• You bring strong customer service and troubleshooting skills.
• You can communicate technical information clearly, both verbally and in writing, to a wide range of end-users.
• You have 2+ years of experience working in a Windows/Mac environment.
• You are comfortable working with users both on-site and remotely.
• You have solid computer system skills and can troubleshoot issues to diagnose and resolve them before escalation.
• You maintain strong documentation skills.
• You demonstrate resourcefulness and independent thinking when troubleshooting various IT inquiries.
• You can lift 5–15 lbs. and move computer equipment to different work locations.

What's in it for you?

• A central role in Tosca’s EMEA supply chain, where your work directly influences customer satisfaction, business growth, and profitability.
• The chance to make a meaningful contribution to a purpose-driven, sustainable business model.
• A dynamic, international workplace where your ideas are valued and teamwork drives success.

About us

• We continuously invest in your personal and professional development through our training & coaching programs.
• You will join a dynamic and fast-growing company that is part of a strong international group.
• We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success.
• You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels.
• We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.

Send us your CV, we’re looking forward to meeting you!

External recruitment services/agencies will not be used for this position.

We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us