Service Operations Manager

🚀 Join FleetFox as our next Service Operations Manager!

We're on a mission to make fleets run smarter. FleetFox is a tech-driven managed marketplace active in 13 cities across 6 EU countries, servicing car-sharing, delivery, and utility fleets. Powered by data and automation, we help clients cut fleet operations costs by 35-60% while ensuring seamless quality at scale.

We're looking for a Service Operations Manager to join our HQ Operations Team in Tallinn (or remote within Europe).

You'll report directly to the COO and own the full service execution journey - from training and infrastructure to equipment readiness, quality assurance, and process optimisation. You wake up every day with one goal: How can we offer better service in all of our markets.

This is a field-first, hands-on role for someone who thrives on being close to the action — on-site, testing, fixing, implementing — and who can also turn those lessons into scalable systems across all markets.

🦊 YOUR MISSION

Own and continuously improve the execution of all FleetFox services across Europe, ensuring that every vehicle we touch meets our customers' expectations.

💪 What You'll Do

• Own service implementation: Ensure every market has the full service process live and compliant
• Guarantee readiness: Make sure each market has the right equipment, infrastructure, and service stations to perform efficiently
• Train and upskill teams: Provide the knowledge, tools, and playbooks people need to deliver great service — based on your own hands-on field experience
• Monitor performance: Track operational KPIs, identify root causes of underperformance, and drive data-based corrective actions
• Be on the ground: Travel to markets whenever needed (including expansions) to validate processes, audit quality, and help fix service bottlenecks
• Lead process improvements: Design and optimize workflows for all FleetFox services — washing, relocation, fueling, logistics, and inspections
• Drive KPI ownership: Manage and improve key metrics such as:
• Service SLA Score (Quality + Efficiency + Fraud prevention)
• Average Service Time vs Nominal (Variance %)
• City readiness score (training, equipment, infra, SOP compliance)
• Service Gross Profit
  
  

Requirements

🧠 WHO YOU ARE

• Field-hardcore operator: Decisive, action-oriented, and allergic to excuses. You spot root causes fast, fix them on site, hold teams to standard, and aren't afraid to be direct when performance slips
• Gets it done: Turns data into same-day actions, escalates early, sets clear ownership, and drives closure — no loose ends
• Technically curious: Essentially you are a bit of a petrol head — you're passionate about cars and comfortable around tools, service equipment and technical side of services. You love to get your hands dirty if it helps the team win
• Have 2-4 years' experience in mobility, logistics, or fleet-related operations
• Strong process-improvement and analytical skills
• Fluent in English - both spoken and written
• Bonus: Experience with equipment management, infrastructure rollout, or technical service environments (car care, chemicals, logistics, etc.).
  
  

Benefits

🌍 WHY JOIN FLEETFOX

• Impactful role: Direct influence over how FleetFox services are delivered across Europe
• Fast growth: Join at a key growth stage and lead initiatives that shape how we operate
• Innovative culture: Work alongside a forward-thinking team blending tech, data, and real-world operations
• Flexibility: Our team focuses on performance, not hours - work from Tallinn HQ or remotely within Europe
• Ownership: Competitive salary + stock option plan
  
  

✈️ Travel: Occasional to Baltics, Germany, Belgium, Czech Republic

🕒 Working Hours: Mon-Fri, 09:00-17:00

📄 Employment Type: Full-time

🕒 Start date: ASAP

If you're the kind of operator who believes the best processes are built on the ground, not in slides — this is your role.

Apply now and help us drive the future of fleet operations! 🧡🚗🔥