Support & Scrum
Cosmote Global SolutionsLuxembourg8 hours ago
ContractOther
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As part of the Support & Scrum team at COSMOTE Global Solutions, you will be instrumental in ensuring the delivery of high-quality support services while facilitating agile methodologies.
Responsibilities:
Responsibilities:
- Production of learning material, training documents and training sessions related to the cloud-based platform for the end users
- Leading the day to day and periodical scrum activities
- Orchestrating the UATs, performing defect triage and follow-up ensuring communication among all layers
- Orchestrating the production support process, trouble ticket triage and resolution follow-up and general user support
- Master's Degree in Computer Science, Information Technology, or a related field
- Proven experience in a similar role, demonstrating strong knowledge of Agile methodologies
- Experience in IT support or service management is a strong advantage
- Certification in Scrum Master (CSM) or equivalent is preferred
- Excellent facilitation, coaching, and mentoring skills
- Strong problem-solving and analytical skills, with the ability to manage conflict and negotiate solutions
- Good knowledge of project management tools such as JIRA, Trello, or similar
- Excellent communication skills, both verbal and written, with the ability to work effectively in a team-oriented environment
- Fluency in English(C1) and good knowledge in French(B2)
- Minimum 3 years of professional experience in IT of which: >2 years creating learning/training material for enterprise applications >2 organizing training sessions and maintaining an up-to-date knowledge base >1 year leading scrum activities for development teams using Azure DevOps and the Azure DevOps scrum template >1 year organizing UATs and ensuring defects raise are properly resolved. >1 year doing production support of cloud-native applications addressing >1000 users
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