IT Service Continuity Manager

📢 Our Mission

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate their strategic, technological, and organizational challenges.

We are committed to providing our employees with a career that promotes their personal and professional growth. We support their skills development and offer genuine career advancement opportunities.

👩 💻🧑 💻 As an IT Service Continuity Manager at Ivy Partners, you will:

- Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems.

- Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions.

- Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity.

- Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises.

- Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities.

- Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans.

🏅 About You

You are our ideal candidate if you:

- Have a comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.

- Are familiar with Group Operational Resilience processes and tools.

- Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities.

- Have experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality.

- Are skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies.

- Have proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts).

- Are experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow.

- Are comfortable working in a professional English environment and context.

🤝 Why Join Ivy Partners?

We are dedicated to:

Taking care of our employees | Providing a supportive environment where everyone is valued, with training and development opportunities both in Portugal and internationally.

Creating a trust-based workplace | Working with us means building a relationship founded on transparency, professionalism, and commitment.

Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations.

Embracing our responsibilities | The collective is at the heart of what we do, and we strive to make a positive impact.