Junior DevOps Consultant

NTT DATA Europe & LatamRomania10 hours ago

Full-timeInformation Technology

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What Awaits You

Create setups for our markets on Genesys Cloud by using internal add-ons.
Deep understanding of its various components, reporting and data handling
Knowledge of APIs
Depp understanding in call flows (including advances flows)
Good Understanding and configuring of Workforce Management, Quality Manager and Companies
Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections
Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line)
Interact with central and local departments and the vendor
Request, Problem and Change Management
Escalation management skills and working on improvements
Alignment with the product owner
Ability to adjust to dynamic project requirements
Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)

What Should You Bring Along

Bachelor's degree in Computer Science, Software Engineering, or a related field
Fast learner with an ability to dive deeply into technical topics and solve them
Ability to explain highly technical solutions in “normal” language to customers
Good documentation skills
Able to work under high pressure
Collaborative and social team player
Experience in working in an Agile environment using Jira, confluence and additional tools
Ability to work in a dynamic international environment with team members in multiple countries and customers around the world
Good understanding of data protection and cloud security topics
Excellent English verbal and written skills
German: Able to understand written and spoken communication (nice to have)

What do we offer?

Challenging projects with which we are shaping the mobility of tomorrow
Great team spirit within an international team
State-of-the-art global IT landscape and processes
100% implementation of the Agile Working Model methodology
Wide range of personal & professional development opportunities
High level of job security
Work-Life-Balance and flexible working hours
Attractive and performance-related remuneration
Dynamic and highly-motivating work environment

At BMW TechWorks Romania, we view diversity and inclusion in all its forms as a cornerstone of our team's strength. Equal opportunities are a priority, and fair treatment of all applicants and employees is a fundamental principal of our corporate policy. Our recruitment decisions ensure a balanced and inclusive approach, valuing our people’s different personalities and skills, experience and viewpoints, regardless of sexual orientation, national origin or citizenship, gender identity, age, race, color, ethnicity, religion, or disability.

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