IT Support Engineer

IT Support Engineer – Ataşehir, Istanbul (Contract)

We’re looking for IT Support Engineers to join our team in Ataşehir, Istanbul on a contract basis.

📍 Location: Ataşehir, Istanbul

🕒 Start Date: ASAP

📅 Duration: 6 months

💶 Rate: Up To 70 Euros/Day

🗣️ Languages: Turkish and English required

Key Requirements:

• Deliver on-site technical support to employees, customers, and service providers.
• Manage end-user onboarding/offboarding, including hardware issuance and retrieval.
• Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).
• Execute IMAC (Install, Move, Add, Change) activities, including break/fix, upgrades, and data migration.
• Troubleshoot and resolve hardware and software incidents; replicate issues when necessary.
• Maintain accurate incident updates and ensure compliance with SLAs.
• Monitor, manage, and escalate tickets to ensure timely closure.
• Follow asset management and inventory processes.
• Support the setup and maintenance of conference rooms, meeting room technologies, and MTR devices.
• Provision and deploy VoIP, Android, and Mac devices.
• Collaborate with IT infrastructure teams to escalate and resolve issues, documenting all interactions.
• Work with the Deskside Management Team on asset management, break/fix processes, and service desk improvements.
• Share technical knowledge and best practices via internal knowledge channels.
• Provide guidance and mentorship to junior technicians as required.
• Deliver high-quality support to VIP users.
• Provide Smart Hands & Feet support for network, security, and server teams.
• Perform racking and mounting of hardware in comms rooms/IT cabinets.
• Assist remote teams by enabling access to on-site hardware.
• Replace and install cabling, patch cords, and connections in comms rooms.

If you’re an experienced IT Support Engineer looking for your next opportunity in Turkey, we’d love to hear from you!

👉 Apply now