Customer Success Consultant
XTMPoland7 hours ago
Full-timeRemote FriendlyOther
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XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process.
Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.
As a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.
Scope of tasks
What You Can Expect
Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:
Everyone Belongs at XTM
At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn't just a value, but a daily practice. Here, you'll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we're shaping a more inclusive future at XTM.
The Application Journey
When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we'll be in touch to guide you through the next steps.
⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com and xtm.cloud OR transifex.com.
We're also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.
Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.
As a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.
Scope of tasks
- Relationship Building:
- Establish and maintain strong, long-lasting relationships with customers
- Understand customers' business goals and challenges to align product/service offerings with their needs
- Account Management:
- Serve as the main point of contact for assigned accounts
- Monitor customer accounts, track usage, and identify opportunities for growth
- Customer Advocacy:
- Encourage and facilitate customer advocacy, including testimonials, case studies and referrals
- Act as a voice of the customer within the company, providing feedback to improve products and services
- Issue resolution:
- Proactively address and resolve customer issues or concerns
- Collaborate with cross-functional teams to ensure timely and effective problem resolution
- Product Expertise:
- Develop a deep understanding of the company's products or services
- Stay informed about product updates and industry trends to provide valuable insights to customers
- Renewal Management:
- Monitor customer accounts for renewal and work towards ensuring a high renewal rate
- Identify opportunities for upselling or cross-selling additional products or services
- Continuous Improvement:
- Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues
- Stay informed about industry best practices and trends
- Continuously learn and build expertise across XTM group products, services and assigned customers
- Bachelor's degree in business, management or a related field
- Proven experience in customer success, account management or a related role
- Demonstrable expertise in the field of Localization, encompassing workflows, tools, and best practices
- Excellent communication, negotiation and interpersonal skills
- Analytical mindset with the ability to interpret data and trends
- Familiarity with CRM software, key sales metrics and CS tools
- Ability to collaborate effectively with cross-functional teams
- Self-motivated and self-disciplined to work successfully in a remote environment
- Enthusiastic and "can do" attitude
What You Can Expect
Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:
- Flexible work arrangements, with options for remote and hybrid setups (location-dependent)
- Professional development, with access to international opportunities and career advancement programs
- Continuous learning, powered by top-tier tools, training resources, and industry expertise
Everyone Belongs at XTM
At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn't just a value, but a daily practice. Here, you'll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we're shaping a more inclusive future at XTM.
The Application Journey
When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we'll be in touch to guide you through the next steps.
⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com and xtm.cloud OR transifex.com.
We're also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.
Key Skills
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