Mobile Application Support 17N25
TALENTMATEUnited Arab Emirates22 hours ago
Full-timeInformation Technology
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Job Description
As a Mobile Application Support professional, you will play a vital role in ensuring seamless operation and functionality of mobile applications within our organization. Your primary responsibility will be to assist end users with any issues they encounter on mobile platforms, troubleshooting problems, and providing solutions efficiently. You will collaborate with development teams to understand application intricacies and help in resolving technical challenges. Given the dynamic nature of mobile applications, staying updated with the latest trends and updates is critical. Your expertise will ensure users enjoy a smooth and uninterrupted experience, contributing to customer satisfaction and loyalty. Excellent communication and problem-solving skills are essential for success in this role.
Responsibilities
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.talentmate.com Job Function: Information Technology (IT) Company Industry/
Sector: Recruitment & Staffing
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
As a Mobile Application Support professional, you will play a vital role in ensuring seamless operation and functionality of mobile applications within our organization. Your primary responsibility will be to assist end users with any issues they encounter on mobile platforms, troubleshooting problems, and providing solutions efficiently. You will collaborate with development teams to understand application intricacies and help in resolving technical challenges. Given the dynamic nature of mobile applications, staying updated with the latest trends and updates is critical. Your expertise will ensure users enjoy a smooth and uninterrupted experience, contributing to customer satisfaction and loyalty. Excellent communication and problem-solving skills are essential for success in this role.
Responsibilities
- Provide timely and effective technical support for mobile application users.
- Troubleshoot and resolve application issues on various mobile platforms.
- Collaborate with the development team to identify and fix bugs promptly.
- Monitor application performance and address potential issues proactively.
- Develop and maintain documentation for support processes and solutions.
- Conduct training sessions for end users to optimize application usage.
- Stay informed about new mobile application updates and releases.
- Identify recurring issues and propose long-term solutions to prevent them.
- Assist in the testing of new features and updates before release.
- Communicate with end users to understand their needs and improve service.
- Participate in regular meetings with the IT team to discuss challenges and solutions.
- Generate reports on support activities and application performance metrics.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support, specifically for mobile applications.
- Strong understanding of Android and iOS operating systems and frameworks.
- Excellent problem-solving skills and attention to detail are a must.
- Good communication skills to explain technical concepts to non-technical users.
- Experience with troubleshooting tools and diagnostic techniques for mobile apps.
- Ability to work independently and manage multiple tasks and priorities efficiently.
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.talentmate.com Job Function: Information Technology (IT) Company Industry/
Sector: Recruitment & Staffing
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
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