Ecommerce Executive

About the Role:

As the Ecommerce Executive you will be responsible for supporting the Ecommerce and CRM Manager in the day-to-day trading operations, while building online engagement and spotting conversion opportunities to increase the sales performance for Sisley-Paris.co.uk and neurae.com/en-GB. You will also provide essential support to the Customer Service Executive in fulfilling their requirements.

This is an exceptional opportunity for an ambitious all-round digital professional with a love of beauty and luxury to grow within a fast-paced, creative and data-driven environment.

Key Responsibilities:

E-commerce Operations

• Support the daily management of the e-commerce site, ensuring all product pages, content, images and pricing are accurate and on-brand.
• Coordinate new product launches, limited editions and promotional campaigns with cross-functional teams (Marketing, Supply Chain).
• Maintain product catalogues, inventory levels, and site taxonomy to optimise discoverability and conversion.
• Support the Ecommerce and CRM Manager to brief the trading calendar activations with all content, copywriting, offers, GWPs and commercial focuses.

Customer Service

• Partner with customer service to ensure a premium end-to-end experience for all online customers.
• Manage independently the customer service when needed and liaise with the customer service HQ.

Website Experience & Optimisation

• Ensure all online touchpoints reflect the brand’s luxury identity and aesthetic standards.
• Monitor site performance, troubleshoot issues and escalate technical problems to the relevant teams.
• Brief all banners and pop ups on the website.
• Help on translations & end to end testing of new features and sites.

Affiliation growth strategy:

• Assist the Ecommerce and CRM Manager on the implementation of the affiliation strategy.
• Brief affiliate content for promotional activity, new launches or commercial focuses.

Analytics & Reporting

• Track and report on key performance metrics (sales, traffic, conversion and product performance).
• Provide actionable insights and competitor benchmarking to support strategy discussions.
• Assist in maintaining weekly and monthly e-commerce dashboards.

Cross-Functional Collaboration

• Work closely with the Ecommerce and CRM Manager to collaborate with Marketing, CRM, Retail and Supply Chain for our key activations.
• Coordinate with global and regional digital teams to ensure consistency in execution and brand messaging.

Key Skills & Experience

• 2-3 years of experience in e-commerce or digital marketing, ideally within luxury beauty, fashion, or premium lifestyle.
• Strong understanding of e-commerce operations, product management and content coordination.
• Experience with Salesforce Commerce Cloud, Content Square or similar platforms.
• Proficiency in Google Analytics, Excel/Sheets.
• Passion for luxury brands, digital innovation and beauty trends.
• Strong organisational skills with exceptional attention to detail.
• Analytical mindset with a proactive, can-do attitude.
• Excellent communication and interpersonal skills, collaborative and adaptable in a fast-moving environment.

Roles and responsibilities can be subject to change with any other duties deemed necessary by management.

Please send your CV to the following email address: [email protected]