Information Technology Support Engineer

Company Description

ITAZON TECH is committed to providing comprehensive B2B IT solutions that empower businesses to thrive in the digital era. Our holistic approach ensures tailored services designed to meet the diverse and evolving needs of our clients. From managed IT services and project-based solutions to comprehensive IT offerings, we provide proactive monitoring, infrastructure setup, hardware maintenance, and network solutions. ITAZON TECH prioritizes reliability, scalability, and peak performance to support businesses in achieving their goals.

Role Description

This is a temporary role for an Information Technology Support Engineer, based on-site. The role involves providing technical support, troubleshooting IT issues, managing system administration tasks, and offering help desk support to ensure smooth operations.

Qualifications

• Strong skills in Technical Support, Information Technology, and Help Desk Support
• Proficiency in Troubleshooting and problem-solving technical issues
• Experience in System Administration and managing IT infrastructure
• Excellent communication and interpersonal skills for client interactions
• Ability to work effectively in a fast-paced on-site environment
• Relevant certifications (CompTIA, Microsoft, etc.) are a plus
• Previous experience in similar roles or environments is advantageous

Scope of Work:

• End Customer Support (non remote incidents, IMACD, replacement devices, components or peripherals, etc)
• Mac/Apple device support (basic troubleshooting)
• Asset management (asset management will be limited to IMACD and incident activities)
• Mobile phone support ( distribution of devices to user, hand out SIM card to user, SW/Memory problem, etc)

Requirements:

• Must have basic tools, screw driver set, console cable, laptop with admin rights, software installed
• Critical thinking to identify and resolve the issues, assisting RE.