We’re looking for a Cybersecurity Service Delivery Manager on behalf of our client ( a European Institute) - but fully remotely (except 5 first days of onboarding which will take place in Luxembourg and 5 days(max) per quarter after that)

Responsibilities:

1)Service Design, Transition and Operation

• Define and document business cases and service descriptions in alignment with organizational goals.
• Prepare key deliverables such as project charters, work breakdown structures, schedules, and quality plans, including cybersecurity deliverables where relevant.
• Track performance of project and service teams against KPIs, budgets, and timelines, and prepare regular reports for management and governance boards.
• Review and enhance project management tools, methodologies, and service delivery processes based on lessons learned and maturity assessments.

2)Security Management

• Establish and update security policies, standards, control baselines, guidelines and procedures under Commission’s cybersecurity framework.
• Identify, assess, and mitigate cybersecurity risks, and ensure compliance with Commission’s security standards and with the cybersecurity regulation.
• Support system owners, security coordinators, and IT teams, and promote best practices and innovation in cybersecurity management and operations.
• Prepare governance metrics, KPIs, and compliance reports for management and oversight bodies.

3)Public Sector & Regulatory Expertise

• Navigate intricate governance and decision-making processes within European Institutions, with a particular focus on the unique complexities and specificities of the European Commission's environment.
• Lead governance initiatives to maintain operational continuity, compliance, and effective risk management.

4)Team Collaboration

• Coordinate multi-disciplinary, multi-cultural teams across various domains and units and knowledge depths.
• Drive collaboration between technical specialists, business leaders, and operational teams.
• Provide mentorship, capability development, and technical guidance to teams and stakeholders.

Requirements:

• Master’s degree in information technology, Computer Science, Electronics, or a related engineering discipline.
• Excellent knowledge of cybersecurity governance frameworks and standards (e.g. COBIT, NIST CSF).
• Very good knowledge of compliance and regulatory requirements (e.g. GDPR, CD46/2017).
• Strong experience with ServiceNow platform and with GRC tools.
• Very good knowledge of IT Security Risk Management methodologies and in particular proven experience in ITSRM.
• Extensive international career spanning 20+ years in IT and Cybersecurity operations and projects.
• Significant experience in leading high impact Cybersecurity service delivery within international public organizations.
• Proven experience in cybersecurity Governance, Risk and Compliance (GRC) related service provision for critical infrastructure coverage.
• Strong project track record in delivering cybersecurity business and technical service elements securing on-premises, cloud, and hybrid IT ecosystems.
• Significant experience in regulatory requirements of the European Union, including data protection and privacy regulations.
• Strong experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong experience in IT security standards implementation, through relevant training and certifications.
• Strong Experience in identifying, assessing, and recommending risk mitigation measures with a focus on continuous improvement.
• Experience with gathering business security requirements and translating them into security specifications, in the context of information systems.
• Track record in cybersecurity reporting, presenting cybersecurity posture indicators to audiences of all levels, and following up the implementation of improvements.
• Command of security frameworks and compliance standards (NIST, ISO 27001).
• Strong strategic, organizational, communication and negotiation skills.
• Ability to lead under pressure and in high-risk scenarios.
• Ability to integrate in an international/multicultural environment, rapid self-starting capability and experience in working in team.
• Ability to participate in multilingual meetings.
• Ability to work in multi-cultural environment, on multiple large projects.
• Ability to establish trusting relationships with counterparts in partnering organizations
• Excellent team player.
• Ability to understand, speak and write English (C1); knowledge of French will be an advantage.

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