About the Company:

SMT is a technology-driven professional services and intelligence company that transforms how organizations engage with customers, employees, communities, and stakeholders. In partnership with global leaders, SMT delivers best-in-class Experience Management technologies. In today’s digital era, customer experience is essential for attracting, retaining, and engaging customers, talent, and influencers.

Responsibilities:

• Lead implementation projects from discovery and design to testing, training, and go-live.
• Serve as the primary client contact-building trust, managing expectations, and ensuring smooth delivery.
• Coordinate cross-functional teams (analysts, consultants, solution architects, developers, and client stakeholders) to meet milestones on time.
• Define project plans and schedules, proactively managing risks, issues, and dependencies.
• Facilitate workshops and design sessions to foster clear communication and engagement.
• Look for ways to continuously improve delivery, optimize processes, and maximize client value.
• Track progress and provide consistent updates to clients and stakeholders.
• Coach and support the project team, ensuring goals are met and results are of high quality.

Requirements:

• Candidates must be fluent in both English and French.
• Residency in Europe is required.
• Project management experience, ideally in SaaS or technology settings.
• Bachelor’s degree or equivalent experience.
• Excellent organization and problem-solving skills for complex projects.
• Advanced communication skills, comfortable with executives and technical staff alike.
• Ability to handle multiple priorities with a commitment to quality and client satisfaction.