Customer Experience Data Analytics Professionals

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

Responsibilities

• Being a part of a data driven culture and work to create advocates,
• Work closely with the entire Customer Experience team,
• Provide analytical support to the Customer Experience department,
• Perform analyses to come up with useful insights to help improve business processes,
• Own all dashboards and build new tools to improve the visibility of metrics in the department,
• Work on exploratory data analysis so you can navigate a dataset and come out with broad conclusions based on initial appraisals,
• Proven ability to relate and solve business problems through statistics,
• Synthesize methodology and data into actionable business strategy and communicate findings to management teams to drive business impact.

Expected Qualifications

• Bachelor’s degree in quantitative field (mathematics, computer science, engineering, statistics, MIS etc.)
• 2-3 years of hands on experience in the field of data analytics,
• Strong data management skills (data preparation, data representation, data quality management etc.)
• Strong data analytical and problem-solving skills (analyze, interpret, model etc. )
• Knowledge of statistics concepts and methods
• Experience in SQL is a must, working knowledge in Python is preferred
• Capable of working across boundaries and functional areas
• Fluency in English

What We Offer

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.