Program Manager CRM and Contact Center

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Program Manager CRM and Contact Center

Are you enthusiastic about technology transformation and business change? And would you like to be part of a journey aiming at placing Tryg as the top insurance company in the Nordics?

About Us

As an IT professional working at Tryg, every day is your chance to make an impact and help shape the future IT setup of a leading Nordic insurance company. We’re looking to take every aspect of our IT setup and solutions to the next level, so all your ideas, ambition, input and experience are welcome and valuable. From agile workflows to best practices in development and choosing which new emerging technologies to bank on, your word matters here.

About The Role

We are looking for an experienced and passionate Program Manager to join our NextTech Program and help drive our CRM and Contact Center replacement program together with our NexTech Leadership team and business stakeholders. The NextTech Program is a part of our Nordic transformation strategy where we handle elements such as simplification, Nordic alignment and ways of working. The program involves stakeholders from our entire organization, such as our IT landscape affects all our colleagues and departments. You will join our Large Transformations team, which works with strategic projects across many insurance business areas.

As Program Manager your responsibilities will be to setup the program organization in close cooperation with the NextTech Building Block lead, our business partners and IT stakeholders to ensure the best fit for the stage of the program and deliver the right value, the right way at speed. Therefore, stakeholder management and collaboration are key as well as facilitating the program processes and execution.

We are working on setting up the programs to change our legacy CRM and Contact Centre solutions in Denmark, Norway and Sweden to support our future customer journeys. Hence, we are looking for a strong profile to help us on this journey, ensure a fit future while enabling the ongoing business deliveries. We have high ambitions on customer satisfaction and value creation and work closely together with business and technology.

This is a great opportunity to be part of the start of this journey and take a leading role in framing the journey and setting up the execution structure together with our business partners.

About You

We are open to diverse backgrounds, but we expect that you bring in-depth knowledge of setting up and driving large execution programs through Lean and Agile Methods. Business understanding and program management experience from CRM and Contact Center replacements are key.

We believe it is important that you:

• Strong stakeholder management and stakeholder engagement including development of and giving presentations on all levels.
• Are a great facilitator and a strong communicator across all levels in the organization both oral and written.
• Able to navigate in the organization (business and technology) including negotiation skills
• Analytical - Able to understand and analyse the situation and complexity and find solutions
• Team player and able to work on all levels of the organization with an agile mind-set
• Experienced and focused on deliveries and targets. “Keep it simple” with a strong focus on creating value
• Able to navigate in a high-performance environment
• Understanding IT especially regarding CRM and Contact Center solutions like Microsoft CRM or other CRM solutions
• You are fluent in one of the Scandinavian languages and English
• Certifications: PMI PMP, IPMA A / B or equivalent
• Experience from large transformations / CRM & CC replacements in Insurance or the financial sector are an advantage
  
  

Tryg has teams in several countries, so a natural curiosity and understanding for cultural differences are expected to succeed in the role.

Curious?

Send your application as soon as possible and no later than the 11th December 2024, as we will be conducting interviews continuously. If you have any questions regarding the role, you are welcome to contact Jan Mayland Madsen, [email protected] / +45 40 99 40 13 or Bent Munthe, [email protected] / +45 51 56 80 97.

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Diversitet & inklusion skaber et stærkere Tryg

Vi mener, at mangfoldighed i tankegang er afgørende for vores fremtidige succes, og vi ønsker at afspejle det samfund, vi er en del af. Derfor arbejder vi målrettet på at sikre en mangfoldig og inkluderende arbejdsplads, hvor du føler dig respekteret, kan være dig selv og har lige muligheder for at udvikle dig og gøre karriere.

Vi opfordrer derfor alle, uanset køn, alder, oprindelse eller baggrund, til at søge stillingen.

Læs mere om, hvordan det er at arbejde i Tryg

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Sammen om din karriereudvikling

Hos Tryg har vi høj medarbejdertilfredshed og et stærkt tværfagligt miljø med gode karrieremuligheder. Udvikling og læring er en konstant proces hos os, og vi ønsker, at du vokser og udvikler dig sammen med os.

Uanset om du vil udvide dine faglige kompetencer, tage næste skridt i karrieren eller udforske nye områder, støtter vi dig på din udviklingsrejse.

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Vis tillid

Hos Tryg bygger vi på hinandens tillid, når vi bevæger os ud på ukendt grund som morgendagens tryghedsskaber. Vi tror på, at tillid og frihed under ansvar motiverer din nysgerrighed og dit mod til at gå nye veje. Du får ledere og kolleger, der lægger vægt på både trivsel og resultater.

Hos Tryg oplever du en kultur, der bygger på tillid, ansvar og udvikling hele vejen rundt..

Tag ansvar

Når du starter i Tryg, vil du hurtigt opdage, at ansvar er noget, der fylder. Jo mere ansvar, du vil have, jo mere får du, når du viser, at du kan leve op til det.

Her får du mandat til at udforske nye muligheder, koncepter og løsninger, der skaber tryghed for kunder, kollegaer og samfund i dag og i morgen.

Skab udvikling

I Tryg går du forrest og skaber udviklingen sammen med dine kolleger. Det kræver både mod, vilje og evnen til at gå nye veje. Her tør vi tage chancer, og det giver dig frihed til at forfølge dine idéer og skabe noget nyt.

Det giver store muligheder for dig, som kan, vil og tør sætte tryk på din egen og på Trygs udvikling.