Customer Success manager/ VIP Sales

We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!

Responsibilities:

Actively sell GoMining products and services to VIP clients using a personal approach
Build trust with clients, understand their needs, and offer the right solutions
Provide premium support and help clients quickly via chat, messengers, and email
Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals
Work with marketing and product teams to improve the client experience
Analyze client behavior and suggest ways to increase their activity and LTV
Make sure all client requests are completed and satisfaction stays high
Find opportunities for upsell and cross-sell with existing clients

Requirements

2+ years of experience in sales or customer service (crypto, fintech, or IT is a plus)
Strong negotiation skills and experience working with VIP clients
English level B2+ (written and spoken)
Basic understanding of crypto, DeFi, NFT, and mining (or readiness to learn fast)
Ability to work with CRM systems and analytics tools
Ability to work fast, adapt quickly, and stay proactive
Client-oriented mindset, diplomacy, and long-term relationship skills

Nice to have

Experience working with VIP clients or HNW investors
Knowledge of extra languages (Chinese, Arabic, Spanish)
Experience in crypto exchanges, payment systems, or DeFi products

Benefits

A high commission from sales + bonuses for successful deals
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 28 vacation days, 15 sick days, plus local holidays.
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company villa in Turkey, Bali)

Customer Success manager/ VIP Sales

Key Skills

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