Associate Product Manager - Fulfillment

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

TECHNOLOGY

We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers.

THE ROLE
We're looking for an Associate Product Manager for the Fulfillment area, reporting to the Product Lead.

Fulfillment in an e-commerce context is the complete process of receiving, processing, and delivering customer orders. It includes all operational steps necessary to ensure that products are accurately picked/packed, shipped, and successfully delivered to customers, always keeping the customer promises.

What You'll Do

• Assist in the development and execution of product strategies and roadmaps
• Provide operational support to the product managers, liaising daily with engineering to ensure the delivery of our products
• Work with your product peers to understand the context and product thinking behind your specialized area of product
• Work with stakeholders to gather and document customer needs and feedback
• Support prioritizing product features based on business goals and customer impact
• Monitor and analyze product performance metrics to inform decision-making
• Assist in go-to-market planning and execution in partnership with marketing and trade teams
• Stay up to date with industry trends and emerging technologies
  
  
  
  
  

Who You Are

• You are proactive, with excellent communication, collaboration, and problem-solving skills
• Interested and knowledgeable about technology, with a hands-on mentality to drive things forward
• Able to understand and discuss high-level technical concepts and solutions
• Passionate about identifying and solving customer problems
• Knowledgeable in tools such as Jira and Confluence
• Proficient in English
  
  
  
  
  

Rewards & Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
  
  
  
  
  

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law
  
  
  
  
  

SCAM DISCLAIMER

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process
  
  
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.