dnata
Resource Allocator
dnataSingapore2 days ago
Full-timePurchasing, Supply Chain
Summary

The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic

resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational

resources (including manpower and equipment).

Duties And Responsibilities

  • Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements
  • Manage the issued rosters and ensure optimal staff coverage
  • Pre-plan deployment and decide on overtime necessary to meet service standards
  • Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
  • Maintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function
  • Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required
  • Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactively
  • Ensure compliance with all workplace safety, security, and health policies and procedure
  • Perform any ad-hoc duties as assigned by the reporting manager or department head
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