WTW
Senior Associate, Health & Benefits
WTWSingapore6 days ago
Full-timeRemote FriendlyHealth Care Provider
Description

In this role, you will support multinational clients by delivering consulting and broking services to their regional HR teams and/or headquarters, with a focus on optimizing their employee benefits programs. Key tasks associated with this role will be:

Coordinating services to regional HR/headquarters

  • Serve as the primary day-to-day contact for clients, providing local country updates and escalating issues as needed.
  • Advise on strategies to enhance regional benefits management, including effective use of providers such as insurers, benefits vendors and third-party administrators.
  • Keep abreast of legislative and market changes to proactively identify client impact and opportunities.
  • Support the adoption and use of tools such as Benefits Engine and Benefits Insights to maximize data value.
  • Identify opportunities to integrate benefits consulting with other services offered by Willis Towers Watson.

Coordinating local consulting and broking services

  • Work with the Global Benefits Center (GBC) to ensure updates to the status trackers and population of data in the appropriate benefits inventory tools or databases.
  • Effectively manage projects using established project management tracker and technology to deliver a successful project across all countries.
  • Work with relevant parties (including the local H&B teams) to ensure local broker-of-record letters (or similar) and statements of work are in place; With support from the GBC, engage in dialogue with in-country consultants/brokers as needed, to ensure local issues are resolved.
  • Participate in regular (as necessary) calls both internally and with the clients to communicate progress and resolve outstanding matters.
  • Review local broker reports and other communications to ensure consistency of style and message, as appropriate.
  • Deal with issues that arise and escalate as appropriate.
  • Ensure that the wider H&B team is kept appraised of issues and brought into conversations as necessary.
  • Develop regional financial and stewardship reports, as required

Qualifications

  • Minimum 3 years of experience working within HR or in a benefits program related capacity, experience managing insured benefit programs is preferred
  • General understanding of the benefits program within APAC, especially for insured programs, deep country specific knowledge is a plus
  • Excellent project management skills and ability to multitask several projects simultaneously
  • Analytic skills and attention to details
  • Experience working collaboratively with other team members
  • Effective communication in English, including written, verbal and presentation
  • Ability to communicate in a second language is a plus
  • Ability to participate in meetings outside of regular working hours
  • Knowledge of Microsoft Office applications
  • BA/BS degree preferred

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support hybrid working and this role will be considered on a hybrid basis.
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