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Scope of Work:
Project Delivery & Leadership
- Drive the technical vision and guide cross-functional delivery teams, including developers, consultants, testers, and DevOps engineers.
- Conduct design workshops, technical presentations, and solution review sessions with business stakeholders.
- Lead the implementation of D365 modules: Customer Service, Field Service, Marketing, and custom model-driven apps.
- Manage customers' operational requests and ensure proper governance is applied.
- Ensure compliance with solution governance, DevOps/ALM, security, and environment strategy (dev/test/UAT/production).
- Provide technical oversight throughout development, ensuring adherence to best practices for plugins, workflows, PCF components, and integrations.
Solution Architecture & Design
- Lead the architecture, design, and roadmap of Dynamics 365 CE/CRM solutions, ensuring alignment with business objectives and industry best practices.
- Define solution blueprints covering data model, integrations, security, automation, workflows, and user experience.
- Work closely with business analysts to convert requirements into detailed technical specifications.
- Architect scalable integrations using Azure Functions, Logic Apps, Service Bus, APIM, and custom APIs.
- Evaluate new features in Power Platform and Dynamics releases and recommend an adoption strategy.
Technical Expertise & Support
- Mentor developers in plugin development (.NET/C#), PCF controls, JavaScript, workflows, and Dataverse best practices.
- Support go-live activities and post-production optimization.
Required Skills & Qualifications
- 7+ years of experience in Microsoft Dynamics 365 CE/CRM.
- Strong understanding of Dataverse, Power Apps, Power Automate, Business Rules, and PCF.
- Hands-on experience with C#, .NET, JavaScript/TypeScript, FetchXML, and PowerFX.
- Strong experience integrating D365 with external systems via Azure APIM, Functions, Logic Apps, and Service Bus.
- Solid understanding of DevOps, Solution Lifecycle Management (ALM), and Git repositories.
Soft Skills
- Strong communication, leadership, and stakeholder management skills.
- Ability to explain technical concepts to non-technical users.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple projects and priorities.
Key Skills
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