Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.

What's this role about?

Product Management Skills

This role requires a deep understanding of product discovery, strategy, and delivery to maximize the value of the Store and POS systems.

1. Vision & Strategy Definition: Define and articulate a clear product vision and strategy for the store and POS ecosystem(aligned with the company's overall retail objectives and market trends)

2. Backlog Management: Create, manage, and continuously refine the product backlog (epics, features, user stories, bugs) for POS and store-related functionalities, prioritizing items based on business value, urgency, and customer needs.

3. Requirements Analysis: Collaborate with store operations, loss prevention, marketing, and finance teams to understand their needs, translating complex business requirements into clear, concise user stories with well-defined acceptance criteria along with ethical and responsible AI practices

4. Roadmapping and Release Planning: Develop and maintain a product roadmap that outlines key milestones and release plans, communicating updates to all stakeholders to manage expectations effectively.

5. User-Centric Design and Feedback: Act as the "voice of the customer" (store associate and end-user), gathering feedback through interviews, surveys, and testing to inform product improvements and ensure a user-friendly experience.

6. Data-driven Decision Making: Utilize analytics and key performance indicators (KPIs) (e.g., transaction speed, uptime, user satisfaction, conversion rates) to make data-driven decisions on feature prioritization and product direction.

7. Domain Expertise: Possess in-depth knowledge of the retail industry, store operations, and POS systems, including current market trends and competitive solutions, to identify opportunities and potential threats.

Behavioural Skills

This is a cross-functional role and success requires strong interpersonal skills,ability to influence, and the ability to manage diverse perspectives.

1. Communication & Collaboration: Exceptional ability to communicate effectively with technical development teams, non-technical business stakeholders, and end-users, fostering a transparent and collaborative environment.

2. Leadership Without Authority: Inspire and guide development teams toward a shared vision and goals, building trust and accountability without direct managerial control.

3. Decision-Making: The capacity to make timely, informed, and sometimes difficult decisions regarding scope, budget, and functionality trade-offs in a fast-paced environment.

4. Problem-Solving & Adaptability: Strong critical thinking and problem-solving skills to navigate complex challenges, adapt to changing priorities, and ensure the project remains on track.

5. Stakeholder Management & Negotiation: Skill in managing competing demands and conflicting interests from various stakeholders, effectively negotiating compromises that align with the product's maximum value delivery.

6. Accountability & Ownership: A strong sense of ownership for the product's success and outcomes, taking responsibility for the value delivered by the development team.

7. Customer Empathy: A genuine passion for understanding the needs and pain points of store associates and customers to advocate for the best possible solutions.

Technology Skills

While not expected to be a coder, the Product Owner needs sufficient technical acumen to engage effectively with the development team and understand system constraints.

1. Agile Methodologies: Deep working knowledge and experience with Agile frameworks, particularly Scrum and Kanban, including leading sprint planning, reviews, retrospectives, and daily stand-ups. Work alongside AI agents and having knowledge of prompt engineering

2. POS & Retail Technology: Familiarity with Point of Sale (POS) hardware/software, store fulfillment, inventory management systems, payment processing, e-commerce integrations, and general retail operational technology.

3. Software Development Lifecycle (SDLC): A foundational understanding of the end-to-end software development lifecycle and relevant technical concepts (e.g., APIs, system architecture, testing practices, CI/CD).

4. Tools Proficiency: Experience using product backlog and project management tools such as Jira, Azure DevOps, or Trello to manage workflows and ensure transparency.

5. Data Analysis Tools: Ability to use analytics tools (e.g., Google Analytics, application telemetry) to gather insights into product performance and user behavior.

6. UX/UI Fundamentals: Understanding of user experience (UX) principles to ensure the POS interface is intuitive and efficient for store users.

7. Technical Literacy: The ability to translate business language into technical requirements and vice versa, bridging the gap between technical and non-technical teams.

Must have skills:- Product Management Skills

Experience: 7 to 15+years

Location: Bangalore

Notice Period: Early joiners are highly appreciated.

Advantage Zensar

We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.

Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.

At Zensar, you Grow, Own, Achieve, Learn.

Learn more about our culture: https://www.zensar.com/careers/who-we-are

Ready to #ExperienceZensar?

Begin your application by clicking on the ‘Apply Online’ button below.

Be sure to have your resume handy!

If you’re having trouble applying, drop a line to [email protected].

[email protected]

Thanks and Regards.

Chandra