Site Reliability Engineer

Role: Site Reliability Engineer

Start with 6 months contract

Onsite 100% Role

Location: Zurich

Duration of contract: 6 months

German or French and English

5+ years of SRE experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.

• Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows/Linux).

Core Skills:

• Experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

• Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles, and familiarity with incident management systems (e.g., Jira, ServiceNow).

Key Responsibilities

• Collaborate with management and key stakeholders to develop, implement, and manage support, operational, and project objectives.

• Identify and develop future processes across NVIDIA IT, remove friction in day-to-day operations, and lead continuous improvement initiatives.

• Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.

• Work with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.

• Partner with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times, and maintain/improve existing tools and solutions.

• Collaborate with Tier 1 support and engineering teams for effective communication, provide mentorship, and maintain accurate documentation of systems and processes.

• Contribute to knowledge base articles and incident response documentation.

• Stay up to date with the latest technology developments and introduce them where possible.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.

• Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles, and familiarity with incident management systems (e.g., Jira, ServiceNow).

• Strong analytical and problem-solving skills, excellent communication and collaboration abilities.

• Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.

• Ability to independently deliver innovative solutions with minimal direction.

• Excellent attention to detail, organization, and high-quality outputs.

• Strong presentation and training skills for non-technical audiences.

• Demonstrated capability to assess business needs and creatively influence solutions.

Preferred Skills

• Ability to build rapport and credibility with collaborators across the organization.

• Track record of delivering high availability in complex, global environments.

• Creativity and adaptability to rapidly changing plans and circumstances.

• Experience working in hybrid on-prem and public cloud environments.

• Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.