Full-Stack Platform & Integrations Engineer (Customer Obsession Track)
PalazzoArgentina18 hours ago
Full-timeEngineering, Information Technology
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Role Scorecard: Full-Stack Platform & Integrations Engineer (Customer Obsession Track)
Mission
Build the internal systems, integrations, dashboards, and tooling that allow Palazzo to scale customer deployments without friction or heroics. You will own the infrastructure layer between the product and the customer — making onboarding faster, integrations more stable, operations more visible, and the entire platform easier to adopt.
Your work ensures that every large customer who signs with Palazzo can be onboarded predictably, supported intelligently, and expanded confidently.
This is a builder role with a customer obsession — coding first, customer empathy second, and operational excellence as the output.
Outcomes (What Success Looks Like In 12 Months)
0–3 Months — Foundations & First Leverage
Outcome: Become fluent in Palazzo’s rendering pipeline, APIs, SDKs, authentication flows, and existing dashboards.
KPI: Can independently ship small features to the Superadmin Dashboard and build simple integrations.
Outcome: Identify top 3 recurring onboarding friction points and ship fixes.
KPI: First automations/templates/scripts/tools adopted by CS.
3–6 Months — Own the Integration Layer
Outcome: Design, build, and maintain the integration framework that powers customer onboarding (API wrappers, webhooks, SSO connectors, SKU ingestion logic, monitoring).
KPI: 90% of new customer integrations launched without engineering escalations.
Outcome: Build customer-facing dashboards for usage, health, SKU coverage, and render monitoring.
KPI: Dashboards actively used by customers; CS reports reduced manual work.
Outcome: Become primary owner of the Superadmin Dashboard and internal tooling.
KPI: 3–5 new dashboard modules or automation tools shipped.
6–12 Months — Scale, Automate, and Build Internal Reliability
Outcome: Reduce average onboarding time by 40–60% by shipping reusable components, onboarding automation, QA tools, and dashboard visibility.
KPI: Time-to-first-render and time-to-integration drop materially.
Outcome: Lead technical success for 3–5 enterprise accounts (not as support — as the engineer who ensures everything works).
KPI: 95%+ renewal; fewer than 2 engineering escalations per quarter.
Outcome: Turn internal operational pain points (SKU ingestion, render monitoring, errors, config management) into stable systems.
KPI: Internal teams rely on your tooling, not Slack threads, to know what’s going on.
Outcome: Influence product roadmap via grounded, technical customer insights.
KPI: At least two roadmap items credited to your input.
Competencies
Technical Mastery
Base: $120K–$160K
Equity: 0.15%–0.45%
Bonus: Based on integration reliability, onboarding speed, and internal tooling adoption.
Mission
Build the internal systems, integrations, dashboards, and tooling that allow Palazzo to scale customer deployments without friction or heroics. You will own the infrastructure layer between the product and the customer — making onboarding faster, integrations more stable, operations more visible, and the entire platform easier to adopt.
Your work ensures that every large customer who signs with Palazzo can be onboarded predictably, supported intelligently, and expanded confidently.
This is a builder role with a customer obsession — coding first, customer empathy second, and operational excellence as the output.
Outcomes (What Success Looks Like In 12 Months)
0–3 Months — Foundations & First Leverage
Outcome: Become fluent in Palazzo’s rendering pipeline, APIs, SDKs, authentication flows, and existing dashboards.
KPI: Can independently ship small features to the Superadmin Dashboard and build simple integrations.
Outcome: Identify top 3 recurring onboarding friction points and ship fixes.
KPI: First automations/templates/scripts/tools adopted by CS.
3–6 Months — Own the Integration Layer
Outcome: Design, build, and maintain the integration framework that powers customer onboarding (API wrappers, webhooks, SSO connectors, SKU ingestion logic, monitoring).
KPI: 90% of new customer integrations launched without engineering escalations.
Outcome: Build customer-facing dashboards for usage, health, SKU coverage, and render monitoring.
KPI: Dashboards actively used by customers; CS reports reduced manual work.
Outcome: Become primary owner of the Superadmin Dashboard and internal tooling.
KPI: 3–5 new dashboard modules or automation tools shipped.
6–12 Months — Scale, Automate, and Build Internal Reliability
Outcome: Reduce average onboarding time by 40–60% by shipping reusable components, onboarding automation, QA tools, and dashboard visibility.
KPI: Time-to-first-render and time-to-integration drop materially.
Outcome: Lead technical success for 3–5 enterprise accounts (not as support — as the engineer who ensures everything works).
KPI: 95%+ renewal; fewer than 2 engineering escalations per quarter.
Outcome: Turn internal operational pain points (SKU ingestion, render monitoring, errors, config management) into stable systems.
KPI: Internal teams rely on your tooling, not Slack threads, to know what’s going on.
Outcome: Influence product roadmap via grounded, technical customer insights.
KPI: At least two roadmap items credited to your input.
Competencies
Technical Mastery
- Full-stack engineering: React/Next.js, Node.js or Python, TypeScript.
- Strong understanding of REST APIs, authentication (OAuth/JWT), webhooks, and data pipelines.
- Able to build dashboards and internal admin tools with production-quality code.
- Strong debugging skills; comfortable in cloud environments (Vercel/AWS).
- Ability to architect integration frameworks, error handling systems, logging, and monitoring.
- Ships quickly but thoughtfully; balances MVP speed with long-term maintainability.
- Creates reusable components instead of one-off solutions.
- Loves building internal tools that make other teams dramatically more effective.
- Thinks deeply about customer workflows, pains, and success metrics.
- Can participate in customer calls to scope integrations and gather requirements.
- Builds systems that anticipate customer needs months in advance.
- Diagnoses ambiguous issues with imperfect information.
- Builds frameworks that permanently remove categories of problems.
- Improves systems proactively, not reactively.
- Works tightly with Engineering (for stability), Product (for roadmap), and CS/Sales (for onboarding needs).
- Communicates clearly across technical and non-technical audiences.
- Writes documentation others actually want to read.
- Clear and concise in writing and speech.
- Able to translate business needs into engineering tasks and vice versa.
- Comfortable leading technical onboarding conversations with customers.
- 4–8 years as a Full-Stack Engineer, Platform Engineer, Forward-Deployed Engineer, or Developer Experience Engineer.
- Proven ability to build admin dashboards, integration frameworks, or internal tools.
- Hands-on experience supporting customer-facing implementations or integrations.
- Bonus: ML/AI exposure, familiarity with image-processing pipelines, retail/ecommerce/real estate experience.
- Thrives in fast-moving, ambiguous environments.
- Motivated by impact, not ego.
- Obsessed with removing friction — even when it’s not glamorous.
- Sees tooling and integration reliability as strategic leverage.
- Likes working across engineering, product, and customer teams.
Base: $120K–$160K
Equity: 0.15%–0.45%
Bonus: Based on integration reliability, onboarding speed, and internal tooling adoption.
Key Skills
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