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Role: Service Desk Support / IT Support - FRENCH SPEAKING
Location: Luxembourg (Hybrid work Model)
Contract Type: Fixed term Contract / Permanent contract
Main responsibilities include:
• Handle requests by phone or email and log them in the ticket management tool
• Diagnose incidents, resolve them directly, or assign them to internal teams
• Follow up on the processing of requests or incidents assigned to internal teams
• Collaborate on the implementation of relevant procedures to improve the operation of the service desk
• Take charge of any other request made by the management considering the professional and personal skills of the employee
Function Profile :
• Specialization: Telecom and IT networks, IT
• Required Experience: 3 to 5 years of experience
Skills :
• Strong understanding in computer software
• Basic knowledge in IT/Telecom networks
• Some understanding in basic supporting tooling and appropriate processes
• Good knowledge on Service Now, Windows, Office365, Adobe, etc.
• French and English speaking is mandatory.
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