IT Project Manager (CRM)

Gürok Group has increased its awareness and power in the market with its successful leader and senior management team in its journey to become a worldwide brand offering innovative products and services. As of this point, it has started to work to increase its speed in business applications, customer experience and practices, digital products and services and technology in order to support its development, main strategy and business transformation. In alignment, it renewed its Information Technologies structure and carried out digital transformation planning and road map studies. It has adopted a new generation organizational structure; operating model and technology, in which the technology teams will especially be fully integrated with business units, and where business knowledge and technology will serve the digital transformation in the most efficient way.

About the Role:

• Being responsible for all processes and management of the customer relations and customer experience and Data (Customer 360) Management platform, which is used for all sales, marketing and customer experience management within the organization, providing the relevant teams and presenting all necessary innovative solutions related to the platform to the business units.
• To improve communication and relationships with business units, to support sales and marketing activities in the discovery of new customer experience maps and areas, and to act as a bridge with customer experience solution development teams.
• In addition to technical competencies, working closely with business units, especially by developing a customer-oriented transformation and sales and marketing perspective, and constantly researching and presenting the necessary solution suggestions.
• Working closely with the sales and marketing teams in particular to identify and address market gaps, advance our best practices and provide thought leadership. Hence, to lead the projects that will bring income and increase customer satisfaction by motivating the business unit.
• Responsible for closely monitoring the progress of team and departmental projects and ensuring their budgetary compliance,
• Checking the team regularly, reviewing their work and providing direction and guidance.

Required Skills and Qualifications:

• Graduated from the engineering faculty of a university, preferably with a master's degree in business management or communication,
• Have at least 6 years experience, who have been involved in solution design and development processes on Customer Experience and Relationship Management and know the relevant methodologies and approaches,
• Have knowledge of Customer 360 and advanced analytics,
• Preferably, have taken part and had experience in SalesForce projects, or worked in consultancy companies in the relevant departments and positions on Customer Experience and Relationship Management or took an active role in projects,
• Experienced in continuous research, solution development processes and prone to continuous improvement,
• Knowledgeable about cloud technologies, analytical competencies and solutions. Preferably experienced in customer data identification and analytics,
• Have knowledge of agile development processes and methodologies,
• Have a great command of English.

What We Offer:

• Continuous learning and development opportunities.
• Denge360 Wellbeing Programme.
• Dynamic and friendly work environment.
• Opportunity to work with new technologies.
• Competitive and comprehensive benefits including complementary and private health insurance.