Tech Support Specialist

🚀 Join Sector Alarm as a our Local Tech Support Specialist!

📍 Location: Norway (Oslo) – onsite role

📢 Department: Tech

Role Overview: Your Day-to-Day

We are seeking a highly motivated and customer-focused Local Tech Support Specialist to provide hands-on technical support and exceptional service to our local office and VIP users. This role is critical in ensuring that technology enables productivity, collaboration, and a seamless experience for our colleagues and senior leaders.

The successful candidate will be the go-to technical contact for all IT-related matters on site, ensuring the timely resolution of incidents, proactive management of devices, and alignment with global IT standards.

This is a permanent, full-time position reporting to the Endpoint Tech Manager.

Since 2019, we have been undergoing a digital transformation—placing technology and data at the heart of our strategy. This role is a crucial part of that journey, where innovation and customer experience drive our success. To learn more about our Tech organization click here.

Key Responsibilities

End-User & Executive Support:

• Provide high-quality, personalized IT support to high impact employees and senior executives, ensuring issues are resolved promptly with minimal disruption.
• Deliver exceptional customer service and maintain professionalism in all interactions.
• Act as the local point of contact for IT escalations, critical issues and users’ onboarding/offboarding.
• Proactively manage and maintain IT equipment for senior executives, ensuring reliability and readiness for travel or meetings.
  
  

Device Management & Deployment

• Configure, deploy, and maintain Windows and macOS laptops using Microsoft Autopilot, Intune and Apple Business Manager.
• Set up and manage mobile devices(iOS and Android) through Intune MDM and Samsung Knox, ensuring compliance with security policies.
• Manage device lifecycle: procurement, imaging, deployment, and retirement.
• Ensure all endpoints meet compliance, encryption, and patching standards.
• Ensuring meeting rooms and conference rooms are standardized and well-maintained, following group IT best practices.
• Office 365 & Application Support:
• Support users with Office 365applications (Outlook, Teams, SharePoint, OneDrive, etc.).
• Troubleshoot user accounts, licensing, and authentication issues.
• Provide guidance and training on best practices for productivity tools.
• Infrastructure & Collaboration:
• Support local network connectivity, Wi-Fi troubleshooting, and printing.
• Liaise with global Tech and vendors for escalations or hardware repairs.
• Maintain accurate asset inventory and documentation.
• Assist with onboarding/offboarding processes for employees.
• Set up and maintain meeting room devices.
  
  

What We're Looking For

• 4+ years of proven experience in a hands-on IT support role.
• Experience standardizing meeting room/conference rooms and office tooling.
• Strong understanding of Windows 10/11, macOS, Office 365, Conditional Access Policies and Microsoft Intune/Autopilot.
• Experience supporting and managing mobile devices (iOS and Android)via MDM.
• Network knowledge and user-based troubleshooting (Wi-Fi, VPN, DHCP, DNS).
• Knowledge and understanding of tools such as Nmap, Wireshark and other network troubleshooting tools.
• Fluency in English.
• Fluency in Norwegian.
• A valid EU work permit.
  
  

Desirable Experience And Certifications

• Microsoft 365 Certification: Modern Desktop Administrator Associate (or equivalent experience).
• Apple Certified Support Professional (ACSP) or relevant macOS experience.
• ITIL Foundation certification or familiarity with IT service management processes.
• Experience working within a secure or compliance-driven environment.
  
  

About The Recruitment Process

We will recruit on a rolling basis, so please do not hesitate to apply with a CV in English.

🔥 Ready to make an impact? See what our employees in Tech say about the culture at Sector Alarm:

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Responsible recruiter

Celin Voldsæter