Network Administrator

Title : Sr. Associate Engineer, Network/ Network Admin

Location : Phoenix, AZ

Job details :

• Provides 24x7 operations support of networking components through monitoring and problem resolution for all global network services (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.

• Coordinate with cross-functional teams, including network engineers, data center operations, and vendors, to resolve complex issues, support maintenance activities, and execute emergency response protocols

• Perform basic troubleshooting of SDWN, routers, switches, and firewalls.

• Troubleshoots, maintains integrity and configures network components along with implementing enhancements to improve reliability and performance

• Provides support for the escalation and communication of status to management and other internal customers

• Monitor network performance and alarms using NMS tools and dashboards

• Respond to s and events; perform initial triage and escalate issues per SOPs

• Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow)

• Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services

• Conducts problem identification, diagnosis and resolution of problems

• Manage carrier planned maintenance by creating advisory changes and submitting to change management.

• Serve as first-tier support for Global Network Delivery team.

• This position will require schedule flexibility, including weekends, late nights, and holidays

Top 3 requirement:

- Routing & Switching (BGP, OSPF, Spanning Tree, LACP, TCP/IP)

- Meraki experience

- SDWAN (Velo Cloud)

Minimum Qualifications- Education & Prior Job Experience:

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• 3 years of experience in a NOC, help desk, or technical support environment within an enterprise data network/IT industry

• Good knowledge of Spanning-tree protocols (PVST,MSTP,RSTP), QOS, VPN, NAT, VoIP, IPSec, Multicast, DNS services, MPLS networks, network protocols (Ethernet, TCP/IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF).

• Good knowledge on Cisco/Aruba/Meraki switches/routing networking

• Experience working with network monitoring tools such as CA Spectrum or Logic Monitor and ITSM platforms such as Cherwell or ServiceNow.

• Experience working with Velocloud/SDWAN/Aruba/Meraki/Nexus/Palo Alto & Fortinet Firewalls/Zscaler equipment is an advantage

• Experience in switch upgrades and refresh activity is a plus

• Basic understanding of public cloud and Azure cloud networking