Information Technology Support Engineer

IT Support Engineer

Salary: up to £35,000

Location: Skelmersdale (office-based with site visits)

Hours: 8am-4pm

We're looking for an IT Support Engineer to join a growing service provider supporting clients across the Northwest.

This organisation is known for being an approachable, supportive team culture and genuinely caring about clients and colleagues. They deliver everything from day-to-day IT support to cloud, security, and network management across Microsoft and Apple environments.

About the Role

As an IT Support Engineer, you’ll be a key technical contact, providing both remote support and regular on-site visits. You’ll help maintain secure, reliable systems and work closely with clients to plan improvements, not just fix issues.

Key Responsibilities

• Deliver 1st–3rd line technical support across Microsoft and Apple environments
• Provide on-site support
• Manage and troubleshoot hardware, software, networks, and cloud systems
• Maintain security standards, backups, patching, and general system health
• Assist with project work, deployments, and improvements
• Communicate technical information clearly to non-technical users

Requirements

• Experience in an IT support role
• Strong understanding of Windows OS, Windows Server, AD, Group Policy
• Experience with Microsoft 365 administration
• Experience supporting hardware, mobile devices, and peripherals
• Full UK driving licence (regular site visits required)

Benefits include:

• Clear progression opportunities
• Regular pay reviews
• Birthdays off
• Flexible working style

If you're a motivated IT professional who loves solving problems, supporting people, and working in a friendly, forward-thinking environment, this is a fantastic next step.