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Nair Systems is currently looking ITSM- ServiceNow Developer for our Qatar operations with the following terms & conditions.
Key Responsibilities
• Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).
• Configure and develop APIs, web services, and middleware components to support ITSM processes.
• Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.
Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.
• Experience with scripting languages (JavaScript, Python, PowerShell, or similar).
• Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).
• Develop and customize workflows, business rules, and automation scripts within the ITSM platform.
• Ensure integrations adhere to data quality, performance, and security standards.
• Troubleshoot and resolve integration-related incidents, including connectivity, data flow, and process issues.
• Maintain technical documentation of all integration configurations and workflows.
• Support platform upgrades, patching, and migration activities to ensure integrations remain functional.
• Collaborate with cross-functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]
Key Skills
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