Join our dynamic tech team! We're hiring an experienced Technical Support Engineer who's passionate about delivering top-notch technical support. If you thrive in a collaborative environment and are ready for an exciting challenge, explore this opportunity with us. Let's shape the future of technology together!

Responsibilities:

- Support customers in a timely (working hours 10:00–18.00 or 14.00–22.00 Kyiv time), accurate, and delightful way;

- Find unique ways to create “Magical Moments” for customers that make them feel seen and appreciated;

- Grow your product knowledge with every customer conversation;

- Investigate bugs, and file detailed reports for Engineering (or fix them yourself!);

- Respond to customers through all channels: In-App Intercom Messenger, discussions forum, feature request board, escalate issues when necessary.

Requirements:

- You have 3+ years of experience on the same role;

- You are a seasoned Support Engineer passionate about helping others!;

- You enjoy writing code here or there to fix little bugs that will make customers’ lives easier;

- You know how to say no to a customer, but have them still love you!;

- You are a strong written & visual communicator;

- You are familiar with HTML, JS, CSS and Markdown;

- You know how to debug in Chrome Developer Tools;

- You’re comfortable with CLI (command-line interface);

- You have some experience with CI tools (Github Actions, Bitbucket Pipelines);

- You have experience with APIs;

- You have experience with the Swagger/OpenAPI specification (or JSON

Schema).

What you will have with us:

- Regular Performance review;

- Paid out of office days;

- Opportunity to learn and improve your English;

- Flexible work schedule;

- Well-equipped office;

- Career Path and growth opportunities.

About company Kevych Solutions

Kevych Solutions is a software development company which provides digital technology services. Our main directions of work are mobile development, outsourcing and outstaffing. We believe that the combination of active growth, dedication and human values will not only help us grow as a company, but also provide an opportunity to change the world.