Head of IT Support (Bilingual English–Spanish)
EfintiArgentina1 day ago
Full-timeRemote FriendlyInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
🚀 About EFY
We are transforming the way capital moves across markets.
We unify traditional and digital assets in an agile and secure platform powered by financial intelligence and blockchain technology.
Our purpose is simple: to eliminate borders, reduce bureaucracy, and enable individuals and companies to operate beyond the limits of the traditional financial system.
🔎 Role Overview
The IT Support Manager is responsible for overseeing and operating the full lifecycle of internal technology used by EFY employees. This includes device management (Mac & Windows), SaaS licensing, hardware operations, internal systems, and delivering fast, reliable and high-quality support.
This role ensures stability, security, cost efficiency, and operational excellence across all internal tech touchpoints in a remote-first organization.
🧩 Key Responsibilities
Learn more about us: https://www.efyfinance.com/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are transforming the way capital moves across markets.
We unify traditional and digital assets in an agile and secure platform powered by financial intelligence and blockchain technology.
Our purpose is simple: to eliminate borders, reduce bureaucracy, and enable individuals and companies to operate beyond the limits of the traditional financial system.
🔎 Role Overview
The IT Support Manager is responsible for overseeing and operating the full lifecycle of internal technology used by EFY employees. This includes device management (Mac & Windows), SaaS licensing, hardware operations, internal systems, and delivering fast, reliable and high-quality support.
This role ensures stability, security, cost efficiency, and operational excellence across all internal tech touchpoints in a remote-first organization.
🧩 Key Responsibilities
- 💻 A. Device Management (Mac & Windows)
- Own the full lifecycle of corporate laptops/desktops: procurement → setup → deployment → maintenance → retirement
- Manage MDM platforms (Jamf, Intune, Scalefusion) for enrollment, compliance, and automation
- Maintain standardized images, secure configurations, and automated onboarding workflows
- Ensure consistent performance and user experience across macOS and Windows
- Provide rapid and effective resolution for device-related incidents
- 🔑 B. Software & License Management
- Maintain a centralized inventory of SaaS licenses and installed applications
- Optimize license usage and costs (right-sizing, renewals, usage analytics, offboarding)
- Evaluate and approve software requests based on security, compliance, and budget
- Manage distribution policies, automated installations, and update workflows
- 🖥️ C. Hardware Management
- Lead hardware procurement strategy: standards, vendors, replacement cycles
- Maintain an accurate, audit-ready asset inventory
- Coordinate logistics for onboarding/offboarding and remote employee hardware needs
- Oversee warranties, RMAs, vendor relations, and hardware availability
- 🛠️ D. IT Support Operations
- Lead the IT Support team to deliver fast and reliable internal support
- Define support SLAs, escalation procedures, and ticketing standards
- Implement proactive monitoring, self-service tools, and automation to reduce recurring issues
- Analyze support data to improve processes and enhance user satisfaction
- Advocate for a smooth and productive user experience across the organization
- 🔐 E. Security & Compliance
- Collaborate with Security and Engineering on internal IT policies:
- Least privilege
- Zero Trust
- Secure device configurations
- Incident response for accounts/devices
- Ensure compliance with regulatory requirements and audit procedures related to IT assets
- Maintain accurate documentation for audits, security reviews, and internal controls
- Strong expertise with macOS and Windows environments
- Hands-on experience with MDM systems (Jamf, Intune, Scalefusion)
- Knowledge of SaaS license management and automation tools
- Solid understanding of IT security fundamentals and device hardening
- Experience with ITSM/ticketing tools (Jira SM, Zendesk, Freshservice, etc.)
- Familiarity with scripting or workflow automation (Bash, PowerShell, MDM workflows)
- Excellent communication and strong customer-focus
- Leadership and capacity to guide a support team
- Ability to structure processes, document clearly, and ensure operational discipline
- Strategic mindset with focus on cost optimization and service excellence
- Data-driven decision making and prioritization in fast-paced environments
- Device compliance & device health score
- SLA adherence & MTTR reduction
- Internal user satisfaction (CSAT)
- License cost efficiency & hardware lifecycle optimization
- Reduction of recurring incidents (automation/prevention)
- Accuracy of asset & license inventory
- Speed and quality of onboarding/offboarding
Learn more about us: https://www.efyfinance.com/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Key Skills
Ranked by relevanceReady to apply?
Join Efinti and take your career to the next level!
Application takes less than 5 minutes