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Level 3 Technical Support Engineer | £180- £220 (Outside IR35) | Cork County, Ireland (fully onsite)| 12 months (possibility of rolling contract)
A consultancy we're working with is looking for a L3 Technical Support Engineer to join their end client in supporting, troubleshooting and overcoming challenges in their environment for their customers.
They'll be looking for someone that's previously worked in a networking environment.
Length: 12-month contract (rolling contract)
Rate: £180-£220 (Outside IR35)
Based: Cork, fully on site
Start date: Onboarding December, start date in January
Responsibilities:
- Resolve complex customer technical issues
- Provide advanced troubleshooting, investigation, and root-cause analysis
- Support enterprise customers with high-priority cases and escalations
- Work with logs, bundles, traces, and diagnostic tools to identify, isolate, and resolve issues
- Collaborate closely with Engineering, Field Teams, and Technical Experts to resolve issues and enhance product usability for customers.
Looking for:
- 5+ years' experience in a technical support or engineering roles in networking environments
- Experience using debugging tools, log analysis, and troubleshooting methodologies
- Excellent communication and customer-facing skills
- Ability to work effectively as part of a global support team
If this sounds like a good match, apply now and I'll reach out!
Level 3 Technical Support Engineer | £180- £220 (Outside IR35) | Cork County, Ireland (fully onsite)| 12 months (possibility of rolling contract)
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