Network Support Engineer

Role: Network support engineer

Type: Permanent

Mode: Onsite working

Location: 3 days at Amsterdam and 2 days at Zoeterwoude

Dutch: B1 or B2 (Basic level is fine)

Note: Driving license and own car is essential. Petrol allowance will be paid

Job Description

Job Summary:

Network Expert with hands on experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems.

Language : ( B1/B2) Dutch & English.

Key Responsibilities:

The services under the Network Support tower shall include, but are not limited to, the following activities:

Monitoring & Incident Management

• 24x7 monitoring and Priority 1 (P1) support services

• Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests)

• Reactive and proactive Level 1 and Level 2 technical support

Network Operations & Administration

• Incident, Problem, Change, Configuration, and Availability Management

• Proactive monitoring of devices and environment using existing HQ tools

• Wi-Fi Access Point support using existing HQ tools

• Local firewall management including configuration, monitoring, rule updates, and coordination with security teams

• Experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems

Asset & Vendor Management

• Asset management and coordination with third-party resolver groups

• Patch and vulnerability remediation for network devices

• Security, accounting, and compliance management

Proactive Improvements & Coordination

• Identification of network issues and proactive resolution

• Collaboration with HQ IT teams and vendors to implement network changes

Data Room Network Connectivity

• Ensuring reliable network connectivity within local HQ IT data rooms

• Monitoring network devices and connectivity health within the data room environment

• Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime

• Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors