Job Purpose:

As an IT Consultant, you will play a key role in ensuring a seamless technology experience by providing prompt, day-to-day support for all IT-related needs. Leveraging internal support tools, you will help maintain productivity and keep operations running smoothly for every team member across the organization.

The position is based in Dubai and reports directly to the IT Manager.

Responsibilities:

• Provide responsive IT support by troubleshooting systems, managing tickets, and training users on digital tools.
• Maintain LAN/WAN and internet connectivity by coordinating with internal team or external vendors to resolve connectivity issues quickly.
• Stay updated on emerging technologies to recommend efficient, future-ready solutions that enhance operational efficiency.
• Coordinate with IT vendors for the installation and maintenance of systems, devices, and components, ensuring seamless and uninterrupted business operations.
• Manage IT assets, including software licenses and maintenance contracts, ensuring compliance through regular audits and reviews.
• Track and resolve IT issues and requests on time, following company guidelines and service standards, with regular KPI reporting.
• Lead or support digital improvement projects by implementing solutions, following global strategies, and driving user adoption through training and engagement.

What We Look For and What We Offer

Qualifications:

• Required: Bachelor’s degree in Computer Science or equivalent.
• Required: Minimum 2 years of relevant work experience in IT support or consulting roles.
• Required: ITIL Foundation certification.
• Preferred: Superuser-level proficiency in Microsoft Office tools.
• Preferred: Industry certifications such as Cisco (CCNA) or Microsoft Power Platform Fundamentals (or equivalent).

Competencies:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively and is an effective team player.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What we offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team-building and social activities.