Network Administrator
J&M GroupCanada12 hours ago
ContractRemote FriendlyInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Provide post-migration technical support and incident resolution for users.
Generic Managerial Skill: Co-ordination with various stakeholders is required. On time report preparation/submission. Excellent written and verbal communication skills
Education: Bachelor's degree
- Manage complex issues by engaging with Cisco Technical Assistance Centre (TAC) and other Vendors.
- Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escala-tion point for Client Voice L3 operations.
- Lead the rebalancing of existing multiple clusters, including all co-ordination and communi-cation
- Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.
- Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x
- Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.
- Provide technical support for the early deployment of Webex calling solution
- Provide technical escalation support for the early adopters and rollout of Jabber Mobile.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Technical Expertise: Serve as a Primary technical Subject Matter Expert for Cisco IP te-lephony, providing advanced support and guidance to the Client Voice operations Team.
- Deployment and Support: Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x
- Post-Migration Support” Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.
- Vendor Management: Handle complex technical Problems by escalation issues and col-laborating with Cisco technical Assistance Centre (TAC)
- Cisco CUCM cluster Management: Execute and co-ordinate cluster rebalancing activi-ties across multiple Clusters, ensuring all communication with stakeholders is man-aged effectively.
- Mobile and Remote Access (MRA): Lead the backend deployment of MRA phones, manage the early adopter rollout and oversee the migration of related services.
Generic Managerial Skill: Co-ordination with various stakeholders is required. On time report preparation/submission. Excellent written and verbal communication skills
Education: Bachelor's degree
Key Skills
Ranked by relevanceReady to apply?
Join J&M Group and take your career to the next level!
Application takes less than 5 minutes