Network Administrator

Provide post-migration technical support and incident resolution for users.

• Manage complex issues by engaging with Cisco Technical Assistance Centre (TAC) and other Vendors.
• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escala-tion point for Client Voice L3 operations.
• Lead the rebalancing of existing multiple clusters, including all co-ordination and communi-cation
• Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.
• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x
• Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.
• Provide technical support for the early deployment of Webex calling solution
• Provide technical escalation support for the early adopters and rollout of Jabber Mobile.
  
  

Soft-Skills

• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.
  
  

Job Description

• Technical Expertise: Serve as a Primary technical Subject Matter Expert for Cisco IP te-lephony, providing advanced support and guidance to the Client Voice operations Team.
• Deployment and Support: Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x
• Post-Migration Support” Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.
• Vendor Management: Handle complex technical Problems by escalation issues and col-laborating with Cisco technical Assistance Centre (TAC)
• Cisco CUCM cluster Management: Execute and co-ordinate cluster rebalancing activi-ties across multiple Clusters, ensuring all communication with stakeholders is man-aged effectively.
• Mobile and Remote Access (MRA): Lead the backend deployment of MRA phones, manage the early adopter rollout and oversee the migration of related services.
  
  

Exp Required: Experience: 8+ years of experience in Cisco IP Telephony, UCCX deployment and maintenance support.

Generic Managerial Skill: Co-ordination with various stakeholders is required. On time report preparation/submission. Excellent written and verbal communication skills

Education: Bachelor's degree