NOC Service Engineer

Job Description

Your role

The Network Service engineer is responsible for monitoring and maintaining Digital Realty`s Interconnectivity Network infrastructure to ensure minimum network downtime and customer service impacts. Troubleshoot all network incidents and any customer reported services issue within agreed upon SLA. If needed, the engineer is responsible for coordinating with internal and external providers to troubleshoot and fix any network/customer service issues.

What You’ll Do

• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution within SLA's, OLA's and KPI's, ensuring that all incidents are investigated in a timely manner.
• Provide regular updates to ticketing systems while progressing incidents through to resolution.
• Liaising and escalating with external suppliers and other Interxion departments to ensure minimum disruption and downtime on the network.
• Staying up to date with new network technology supported by the NOC.
  
  

What You’ll Need

• A degree in telecommunications or equivalent, relevant industry experience.
• Professional certifications such as CCNA, JNCIA, or Optical Associate/Foundation are a plus.
• Proven experience working within a Network Management or Operations Center environment in the Managed Services (Data or Voice), Telecoms, ISP, or Cloud Service Provider sectors.
• Experience working within a Data Center (co-location) environment is advantageous.
• Hands-on experience with network monitoring tools and trouble-ticketing systems.
• Strong understanding of TCP/IP networking fundamentals.
• Proficient in LAN and WAN troubleshooting, including physical layer cabling issues in co-location environments.
• Working knowledge of IP/MPLS networks (experience with Juniper MX Series is desirable).
• Working experience of Optical Ethernet and Transport Network. (Ciena 6500 and Waveserver AI desirable)
• Working experience with Optical Ethernet and Transport Networks (experience with Ciena 6500 and Waveserver AI is desirable).
• Solid understanding of routing principles.
• Experience working with VMware and Linux-based systems.
• Familiarity with Microsoft Azure ExpressRoute, AWS Direct Connect, Google Cloud Interconnect, or other CSP connectivity services is an advantage.
• Scripting knowledge in Python or experience with Ansible automation tools is a plus.
• Excellent written and verbal communication skills and strong attention to detail.
  
  

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter .

A Bit About Our Digital Team

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.