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- Document existing support processes with precision and clarity.
- Develop and execute a comprehensive cross-training program for the L2 team to ensure seamless coverage in your absence.
- Actively participate in the transition of the business onto the ServiceNow platform.
- Establish and manage a robust support system for the business, ensuring all processes are built from scratch and tailored to meet business needs.
- Independently seek out necessary information and resources to effectively support and manage operations.
- Produce high-quality support documentation that is clear, concise, and easily understandable by various stakeholders.
- Strong expertise in C# .NET Support.
- Proficient in managing and troubleshooting IIS (Internet Information Services).
- Experience with MSSQL for database management and support.
- Familiarity with Pipelines for automation and process improvement.
- Knowledge of Dynatrace for application performance monitoring.
- Experience with Azure cloud services and infrastructure.
- Competence in React for front-end development and support.
- Demonstrated ability to work independently, showing initiative and the ability to solve complex problems.
- Exceptional written communication skills, with the ability to produce high-quality documentation.
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