A well-established private bank is seeking a seasoned professional to lead its Operational Support function. This is a newly shaped leadership role designed to strengthen coordination between front, middle and back-office operations, while driving performance, efficiency, and service quality.

Key Responsibilities

• Oversee the day-to-day activities of a multi-skilled operational support team, ensuring smooth execution and clear prioritization of tasks
• Act as the primary escalation point for operational and technical matters, both internally and with service providers
• Define and monitor key performance indicators (KPIs), and ensure accurate reporting to senior stakeholders
• Collaborate with IT and Operations to address and solve incidents efficiently
• Represent the function in internal committees and external discussions
• Promote a culture of continuous improvement, professional development and operational excellence

What We’re Looking For

• 8 to 10 years of experience in banking operations within a private banking context
• Prior track record in leading teams and managing operational support or client service units
• Strong grasp of banking workflows, transaction processing, issue resolution and risk awareness
• Proficiency in ticketing systems (Jira is a plus) and Excel; familiarity with core banking systems is an advantage
• Bilingual French/English (oral and written); other languages a plus
• Hands-on, proactive, solution-oriented, and able to thrive in a demanding, fast-paced environment

Why Apply

• Join a human-sized institution with a reputation for excellence
• Work closely with C-level stakeholders and help shape the evolution of the operations platform
• Enjoy a collaborative and forward-thinking work culture
• Be part of an organization that values people, autonomy, and results