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Job Type: Permanent

Location: Letterkenny, GDC (Hybrid – 3 days onsite per week, with occasional travel to Dublin/Wexford)

Can you champion user needs and best practices across multifaceted products?

Are you ready to shape your career with a progressive global IT organisation where you will gain access to endless learning opportunities?

Make a meaningful impact as a Senior User Experience Designer at TCS Ireland!

Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• It Means More Than Designing Screens It means shaping meaningful human experiences for millions of users worldwide. At TCS, your work directly transforms how people interact with technology, services, and information.
• It Means More Than Solving Problems It means elevating complexity into clarity, bringing empathy, insight, and data together to influence decisions at scale and deliver solutions that truly serve people.
• It Means More Than a UX Role It means being part of a global team that believes in continuous innovation, shared growth, and purposeful design driving change that makes a measurable difference to clients and communities.

The Role

We are seeking a Senior UX Designer to lead user-centered design activities across complex digital products for a European global insurer who offers reliable coverage for individuals and businesses, with strong risk management expertise and broad international reach.

In this role, you will shape experiences end-to-end from discovery research to high-fidelity design, working collaboratively with product, engineering, and business stakeholders.

You will bring strong problem-solving skills, a strategic mindset, and the ability to translate customer insights into intuitive, accessible, and scalable design solutions.

Your Responsibilities:

• Lead user research and discovery activities, including interviews, workshops, usability testing, and data synthesis to uncover actionable insights.
• Define insight-driven problem statements and design directions, ensuring solutions align with usability heuristics, accessibility standards (WCAG), and user needs.
• Collaborate closely with cross-functional partners, product managers, engineers, and stakeholders to shape requirements and influence product strategy.
• Stay informed on modern design systems, industry best practices, and emerging UX/UI trends, and apply this awareness to elevate the product experience.
• Produce key UX artifacts such as personas, service blueprints, user journeys, task flows, and opportunity maps to communicate user needs and experience strategy.
• Create low to high-fidelity wireframes, prototypes, and interaction designs, ensuring concepts are validated, iterated, and grounded in evidence.
• Deliver UI designs that adhere to or extend the product’s design system, ensuring consistency, scalability, and engineering-ready specifications.
• Partner with engineering during development, providing detailed specifications, accessibility guidance, design QA, and support to ensure high-quality implementation.
• Present design work, research insights, and recommendations to stakeholders with clarity, confidence, and storytelling that influence decisions.
• Identify user and business-led opportunities for product improvement and growth, informed by research, analytics, and customer feedback.

Your Profile

Essential skills/knowledge/experience:

• Bachelor’s degree in a relevant discipline with add on qualifications or training in UX Design, Interactive Design, Human Computer Interaction (HCI) or related disciplines.
• Extensive hands-on UX/Product Design experience, ideally working across end-to-end product lifecycles.
• Strong portfolio showcasing user research, problem framing, interaction design, and high-fidelity UI work.
• Advanced proficiency with modern design tools (e.g., Figma), prototyping tools, and design system methodologies.
• Deep understanding of usability heuristics, interaction patterns, and accessibility standards (WCAG 2.2+).
• Strong understanding of user research, wire framing, personas, and other HCI methods.
• Capacity to translate complex requirements into clear, intuitive, and scalable design solutions.
• Experience working within agile or product-led environments.
• Able to communicate effectively and confidently with users, team members, and management and clients along a wide spectrum of technical abilities.
• Ability to work in a challenging environment handling the management of issues in a calm, professional and controlled manner, and to prioritize and organize own work to meet deadlines.

Desirable skills/knowledge/experience:

• Experience in contributing to or maintaining a design system.
• Familiarity with service design methods such as blueprinting and ecosystem mapping.
• Exposure to analytics tools or data-driven optimisation.
• Experience in regulated or enterprise domains (e.g., healthcare, insurance, finance) is a bonus.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [email protected] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact [email protected] with the subject line: “Adjustment Request” or email r[email protected] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [email protected] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.