We are looking for a talented Service Support Engineer to join our Product Information Management (PIM) Service Team. This role is centered around supporting and maintaining a newly deployed Inriver-based PIM platform and its integrated data ecosystem on Microsoft Azure.

If you enjoy solving complex data-flow challenges, stabilizing business-critical systems, and working in a modern cloud environment, this is an excellent opportunity to contribute to a high-impact digital product landscape.

Key Responsibilities

1. Application Support & Maintenance

• Provide L2/L3 support for the Inriver PIM platform, ensuring stability, performance, and availability.
• Handle incidents, perform root-cause analysis, and manage problem resolution.
• Coordinate with Inriver vendor teams and internal development groups for escalations.

2. Data Operations & Monitoring

• Monitor and manage data synchronization across Inriver, Azure, and downstream systems.
• Troubleshoot data pipelines, APIs, and connectors.
• Conduct regular system health checks, validations, and batch job monitoring.

3. Azure Data Management

• Work with Azure Cosmos DB, Azure Data Factory, and related services for ingestion, transformation, and data flow operations.
• Develop or maintain automation scripts/tools for recurring operational tasks.

4. Change & Release Management

• Support system configuration updates, deployments, and release testing.
• Maintain accurate and up-to-date technical and operational documentation.

5. Continuous Improvement

• Identify performance or process inefficiencies and propose improvements.
• Contribute to knowledge base content and internal best-practice enhancements.

Required Skills & Experience

• 3–5 years of experience in application/system support, preferably in product data or PIM environments.
• Strong hands-on knowledge of Inriver PIM, including data models, workflows, and integrations.
• Experience with Azure cloud services—Cosmos DB, Data Factory, Azure Functions.
• Good understanding of REST APIs, data exchange mechanisms, and multi-system integrations.
• Familiarity with ITSM and DevOps tools such as ServiceNow, Jira, or similar.
• Ability to collaborate effectively across cross-functional teams and communicate technical topics clearly.

Preferred / Nice-to-Have

• Experience with data modeling, ETL, or product master data management.
• Knowledge of CI/CD pipelines for cloud-based systems.
• Exposure to Power BI or analytics/monitoring tools.
• Scripting skills (PowerShell, Python, SQL).
• Experience with Scrum, Confluence, or Jira workflows.

Educational Background

• Bachelor’s degree in Computer Science, Information Systems, or related technical field.
• Certifications in Inriver or Microsoft Azure are a strong plus.

Soft Skills

• Strong analytical and troubleshooting ability.
• Proactive, service-oriented, and structured working style.
• Ability to manage priorities in a fast-paced environment.
• Excellent communication skills (written & verbal).