Critical Software
Software Engineering Services – Quality & Performance Business Partner
Critical SoftwarePortugal1 day ago
Full-timeEngineering, Information Technology
Building better and safer isn’t a slogan, but the way we show up in the world.

It’s how we make sure technology speaks not only in code, but with meaning: better technologies, better ways of working, and more inclusive communities.

We align with what matters for people and for the planet, actively nurturing it to be better and safer.

At the centre, it’s our people who power everything we do. It’s their talent, drive and different ways of thinking that keep us moving forward, pushing the limits of what’s possible.

We are now looking for a talented Software Engineering Services – Quality & Performance Business Partner to join our Quality & Agility team and help us deliver on our promise of trusted, high-impact software for some of the world’s most demanding industries. At Critical Software, quality is a mindset embedded in everything we do.

As a QBP, you’ll act as a strategic partner to one of our business divisions, embedding quality practices that enable excellence, support compliance, and create real business value. You’ll be at the heart of project execution, working side-by-side with software engineering project teams, leadership, and support areas to drive continuous improvement, operational efficiency, and customer satisfaction.

Which Brings Us To You, The Person With

  • Experience working in software engineering and tech-based project environments
  • Strong communication and interpersonal skills — able to influence without authority
  • Analytical skills to interpret quality data and translate it into meaningful action
  • Proactive, self-driven mindset with the ability to manage multiple priorities
  • A collaborative attitude, with the ability to build trust and credibility across teams
  • Solid understanding of project and quality standards (e.g., PMBOK, ISO 9001, EN 9100, CMMI)

As a Quality & Performance Business Partner, you will be responsible for:

  • Embedding quality practices tailored to software engineering and tech-based projects, aligned with business goals in the business division you support
  • Monitoring project performance and quality through regular check-ups and proactive risk identification
  • Collaborating with division leadership to align delivery strategies and quality objectives with business goals
  • Supporting project reviews and PMO efforts, helping assess project health from a delivery and quality perspective
  • Ensuring audit readiness, supporting internal/external audits and compliance initiatives (e.g., ISO, CMMI, EN9100)
  • Driving continuous improvement, helping teams identify and implement smarter ways of working, specially related with systems and software engineering
  • Contributing to project planning and execution alignment, ensuring early detection of risks and corrective actions
  • Analyzing customer satisfaction and complaints, and contributing to corrective and preventive actions
  • Coaching and supporting Project Managers and QA engineers, ensuring their contribution adds clear value to project teams
  • Delivering training or guidance on project delivery and quality topics, when necessary, in a pragmatic and engaging way
  • Contributing to the evolution of the IMS, with feedback from real project and business experience

Critical Software Provides

  • Work that fits your life, not the other way around
  • Offices designed to make you feel like you belong
  • A team that knows how to work hard, but also how to have fun
  • Pay that makes you feel valued, plus performance-based rewards
  • Your growth is our priority: training, support, and opportunities!

Plus, Perks With Purpose

  • Private Health Insurance Because your health and peace of mind matters.
  • Employee Assistance Programme Confidential support for you and your household from mental health to legal or financial advice, we're here for whatever life throws your way.
  • Home Office Support Get what you need to work comfortably from home, without turning your living room into an ergonomic nightmare.
  • Extra Holidays The longer you’re with us, the more you get. Two extra days after your first year, and more as time goes on.
  • Extra Parental Leave Two additional months of fully paid leave for both parents — whether you're welcoming a child by birth or adoption.
  • Flex-time We don’t clock-watch. Work when it makes sense for you, as long as it works for your team and goals.
  • Gradual Return to Work Support Returning after a long break? We’ll help you ease back in with a plan that fits your pace and needs.
  • Away From Keyboard - Sabbatical programme Long-term employees can take time off to explore new ideas, projects or experiences and come back with fresh eyes and stories to tell.

Every day we embrace new missions across industries as diverse as aerospace, space, defence, transport, telecoms, government, energy, finance and healthcare.

Now, the real question is: are you ready to join us and help make the world a better and safer place?

Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C-Corporation): It is a for-profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.

We are an equal opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.

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