Role – Senior Program Manager – Martech Services Delivery

HCL Software (hcl-software.com) delivers software that fulfils the transformative needs of clients around the world. We build award winning software across AI, Automation, Data & Analytics, Security and Cloud.

We are seeking a highly experienced Program/Project Manager to strategically plan, lead, and manage complex projects for HCL Software’s Marketing Portfolio (Unica) to ensure successful client outcomes.

If you are Program Manager with 15+ years of experience in planning and execution of Marketing Automation, CRM or Digital Transformation Implementations with focus on Delivery & Quality Excellence, Client Success, Stakeholder Management – then we would like to meet you!!

Please note that experience in managing Marketing Automation Projects will be highly advantageous.

Responsibilities

• Collaborate with HCL Stakeholders, Business Partners and Clients to understand business requirements to plan and execute project delivery to ensure successful client and business outcomes.
• Project Planning and Management: Developing comprehensive project plans, including timelines, budgets, staffing, and milestones
• Team Leadership and Coordination: Leading and coordinating project teams, mentoring and motivating members, and fostering a collaborative environment
• Stakeholder Communication: Engaging with Clients and HCL stakeholders to provide strategic updates, gather feedback, and ensure alignment with project goals
• Risk Management: Identifying and mitigating significant risks to keep the project on track
• Resource Management: Hiring and Managing resources allocations effectively to ensure Client success
• Quality Assurance: Ensuring all deliverables meet rigorous quality standards.
• Budget Management: Overseeing project budgets and ensuring financials are managed throughout the project's lifecycle
• Performance Monitoring: Continuously monitoring project progress, client satisfaction and making necessary adjustments.
• Reporting: Preparing and communicating project status reports & dashboards with stakeholders and clients
• Mentoring & Guiding Project Managers & Associates
• Ensuring a collaborative & positive work environment to enable high performance

Qualifications & Experiences:

• 15+ years of experience in planning and delivery of multi-year projects related to ERP or Digital Transformation Implementations of team sizes between 50-100+ members with focus on Client Stakeholder Management. Experience in Marketing Automation Project Management will be highly advantageous.
• Proven experience in Client Facing Delivery Roles and working with Senior Client Management (CxOs).
• Experience in the managing projects related to Marketing Automation and ERP would be advantageous.
• Proven track record of effective leadership and team management.
• Strong communication and interpersonal skills to manage stakeholders and team members.
• Demonstrated ability to solve complex problems and make informed decisions under pressure.
• Proficiency in project management software (e.g., Microsoft Project, Asana, Trello).
• Understanding of methodologies like Agile, Scrum, Waterfall, and Lean.
• Experience in identifying, assessing, and mitigating project risks.
• Proficiency in managing project budgets and resources efficiently.
• Ability to adapt to changing project requirements and environments.
• Skilled in negotiating with stakeholders and vendors to achieve project goals.
• Excellent time management skills to ensure project milestones are met.
• Keen attention to detail to ensure project quality and compliance.

Education:

• A Bachelor’s degree in Engineering or a related field. An MBA degree is advantageous.
• Certifications: Any one or more of the following - Project Management Professional (PMP), Certified ScrumMaster (CSM) or PRINCE2

Travel: 20 to 30% +/- travel required

Notes:

• We're open considering candidates in other EU countries
• kindly attach your resume in English

Candidate Data Privacy Notice

https://www.hcltech.com/candidate-privacy-notice