Learning & Quality Executive (Omani National)
IHG Hotels & ResortsOman2 days ago
Full-timeOther
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Do you picture yourself as a Learning & Quality Executive? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel.
We are seeking an enthusiastic and service-driven Assistant Learning & Quality Manager to support our hotel’s training and quality assurance efforts. This role is responsible for delivering engaging learning experiences, ensuring compliance with IHG brand and service standards, and supporting continuous improvement across all departments. The ideal candidate will be passionate about colleague development, quality enhancement, and guest satisfaction.
As a Learning & Quality Executive, you will play a key role in ensuring our hotel delivers the highest levels of service and guest satisfaction. You will support the development and delivery of learning programs, drive quality initiatives, and promote IHG brand standards throughout the hotel.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
We are seeking an enthusiastic and service-driven Assistant Learning & Quality Manager to support our hotel’s training and quality assurance efforts. This role is responsible for delivering engaging learning experiences, ensuring compliance with IHG brand and service standards, and supporting continuous improvement across all departments. The ideal candidate will be passionate about colleague development, quality enhancement, and guest satisfaction.
As a Learning & Quality Executive, you will play a key role in ensuring our hotel delivers the highest levels of service and guest satisfaction. You will support the development and delivery of learning programs, drive quality initiatives, and promote IHG brand standards throughout the hotel.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Coordinating and conducting training programs to build colleague skills and knowledge.
- Supporting departmental trainers and leaders in delivering brand-standard training.
- Assisting with the implementation of IHG Learning programs and tools (IHG MyLearning, BrandHearted, etc.).
- Monitoring guest feedback channels (GuestLove, HeartBeat, SALT, etc.) and working with teams to enhance performance.
- Assisting in the administration of Quality & Learning records, reports, and audits.
- Acting as a culture ambassador, promoting IHG’s Winning Ways and True Hospitality behaviors.
- Bachelor’s degree in human resources, Hospitality Management, Business Administration, or a related field.
- Previous experience in Learning & Development or Quality/Training role within hospitality is preferred.
- Strong communication and presentation skills.
- Passion for people development and guest experience.
- Ability to multitask and work collaboratively across all departments.
- A positive, proactive, and engaging personality.
- Proficiency in MS Office and familiarity with e-learning systems is an advantage.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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