Network Support Engineer

We’re seeking a skilled Network Support Engineer (L2) with expertise in SD-WAN support to join our client's team. In this role, you'll provide Level 2 technical support with a primary focus on Meraki SD-WAN technologies. You’ll work closely with a major client to resolve issues, optimise network performance, and deliver reliable solutions in a dynamic, client-focused environment.

Key Responsibilities

• Provide Level 2 support for SD-WAN technologies, with a focus on Meraki SD-WAN
• Troubleshoot and resolve network issues related to routing, connectivity, and performance
• Monitor and maintain network systems to ensure optimal performance and minimal downtime
• Work with cross-functional teams to implement network changes and improvements
• Escalate complex issues to higher-level support teams as necessary, while maintaining clear communication with clients throughout the resolution process

Required Skills & Experience

• Proven experience in Level 2 network support, particularly in SD-WAN environments
• Hands-on expertise with Meraki SD-WAN technology
• Strong knowledge of network protocols, routing, and switching
• Excellent troubleshooting and problem-solving abilities
• Effective communication skills to work with both technical and non-technical stakeholders

If you are interested in the role, and you think you could be a great fit, please click to apply or email me your resume directly – [email protected]