Job Title: DevOps Engineer

Department: Technical Team

Location: Full remote

Employment Type: Full time role

Company Overview

DXHero stands for “Digital Transformation Hero” — a specialist company that helps enterprises improve reliability, reduce downtime, and navigate complex modern systems with confidence. We are a high-end Observability Professional Services team working closely with our technology partner Datadog to support enterprise customers across the EMEA region.

Our mission is simple and ambitious: help enterprises reduce IT downtime, strengthen system reliability, and build long-term observability excellence. Modern digital infrastructure is more complex than ever, and without strong observability, downtime becomes unpredictable and costly. This is why DXHero exists — we help enterprises detect issues earlier, recover faster, and prevent failures before they impact the business. 

Our culture is grounded in Integrity, Reliability, Proactiveness, Growth, and Teamwork. We work transparently with our customers, proactively provide improvements, and continuously sharpen our technical and consulting skills. Every project is an opportunity to learn and evolve. 

If you want to grow fast, work with global teams, and build impactful solutions, DXHero is the right place for you.

Share your CV and LinkedIn profile with [email protected] . Let’s make digital systems more reliable for the world — join us to Go Big, Go Global.

DXhero Core Value:

• Integrity - We act with honesty, transparency, and responsibility — with customers, partners, and each other. Integrity is the foundation of every decision we make.
• Reliability - We keep our promises, deliver with consistency, and take ownership of the systems we help build.
• Proactiveness - We do not wait for issues to appear — we anticipate needs, identify risks, and propose improvements before problems grow.
• Growth - We continuously learn, improve, and challenge ourselves. Every project, every customer interaction, and every obstacle is an opportunity to evolve.
• Teamwork - We succeed together. We collaborate openly across roles, regions, and disciplines, sharing knowledge and supporting each other to achieve the best outcomes.

Matching with us:

• Love technology and strive for excellence in your craft.
• Enjoy helping others and creating real value.
• Thrive in a proactive, reliable, and transparent culture.
• Want to grow fast through global teamwork and enterprise-level challenges.
• Value collaboration, continuous learning, and contributing to a meaningful mission.

Role and Responsibilities

• Implement Datadog for customers or assist customer engineers to implement Datadog online.
• Provide Datadog technical support via Slack, Teams, or online meetings.
• Perform comprehensive Datadog usage scanning for customers and produce optimization recommendation reports.
• Create dashboards and alerts for customers.
• Crafting Datadog strategies for customers.
• Establish an internal knowledge base for use.

Technical Skills:

• Datadog, Dynatrace, New Relic or others monitoring tools is a plus.
• Proficient in any of AWS, Azure, GCP with over 2 years of experience.
• Basic knowledge of software development; over 1 year of experience is a plus.
• Over 1 year of experience with Docker or Kubernetes.
• Familiar with command line interface (CLI).
• Basic understanding of networking.
• Experience in database management is a plus.
• Understanding of Infrastructure as Code (IaC) is a plus.

Qualifications:

• Minimum 2 years of hands-on DevOps experience required.
• Fluent in spoken English.
• Excellent listening and communication skills.
• A customer-oriented approach.
• Strong self-management skills are essential.
• Commitment to execute tasks with precision.